Operations Metrics

Operations Metrics & Reporting Analyst page is loaded

Postuler locations Makati City time type Temps plein posted on Publié il y a 6 jour(s) time left to apply Date de fin: 30 avril 2025 (Il reste 19jours pour postuler) job requisition id JR25011545

The opportunity

The Operations Metrics and Reporting Specialist will take the lead on the overall metrics and data management which may include budget and expenses in Operations. The role will be responsible in monitoring each Value Stream's performance against their target SLAs on a regular basis by using database tools and other software that are essential for data analysis and reports generation.

The individual will act as an internal client interface for data gathering requirements and will ensure that the data development would result to valid and accurate output.

The individual will help drive critical business decisions and provide data-driven insights and perspectives to existing processes in Operations by analyzing operations metrics, designing reports, and applying appropriate analytical methods from descriptive to predictive analytics.

The individual will work closely with cross-functional stakeholders including Operations, Finance, Marketing, Information Technology, and other business units relevant to the delivery of the initiative.

Responsibilities:

• Responsible for the development and maintenance of reports and dashboards for Operations Metrics both for local and regional requirements.
• Generate, collate, and provide meaningful analysis and reports used in decision-making and issue them out on a timely manner.
• Identify gaps in the existing metrics and lead the review and recalibration in terms of logic, calculation, and automation.
• Perform data analysis using digital competencies tools such as PowerBI and Microsoft Excel while ensuring alignment with data governance model.
• Preparation of the monthly expense/financial and budget analysis for Operations.
• Perform other functions as may be assigned.

What we are looking for:

• Bachelor's Degree in a numerate discipline e.g. Actuarial Science, Mathematics, Statistics, Engineering, Computer Science, Data Science, or similar courses
• At least 5 years of work-related experience gained from an insurance or financial sector, or from digital performance analytics-related fields
• Highly proficient in Microsoft Excel, PowerBI, and with sound knowledge of programming in SQL or other programming experience
• Experience in reporting tools and methodologies is an advantage
• Familiarity on operations metrics is an advantage
• Immense attention to detail regarding all aspects of data management
• Articulate, with excellent oral and written communication skills. Adaptable and is able to interact and build strong relationships with people from a diverse range of background
• Fast learner with a willing attitude, with strong analytical skills and a passion for data
• Self-starter with excellent organizational and time-management skills to meet project deliverables and tight deadlines

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you:

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

Manuvie est un employeur qui souscrit au principe de l'égalité d'accès à l'emploi

À Manuvie/John Hancock, nous embrassons notre diversité. Nous nous efforçons d'attirer, de perfectionner et de maintenir un effectif qui est aussi varié que nos clients, et de favoriser la création d'un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l'ascendance, du lieu d'origine, de la couleur, de l'origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l'orientation sexuelle, des caractéristiques génétiques, du statut d'ancien combattant, de l'identité de genre, de l'expression de genre, de l'âge, de l'état matrimonial, de la situation de famille, d'une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d'éliminer les obstacles à l'accès égalitaire à l'emploi. Un représentant des Ressources humaines collaborera avec les candidats qui demandent une mesure d'aménagement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande de mesures d'aménagement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie/John Hancock. Pour demander une mesure d'aménagement raisonnable dans le cadre du recrutement, écrivez à recruitment@manulife.com .