portfolio manager

2 weeks ago

Makati City, National Capital Region, Philippines Metrobank Full time

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Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

With Metrobank, a meaningful life is within your reach

Job Summary:

The jobholder will drive credit portfolio growth to achieve the Bank's profitability targets, guided by specific guardrails to mitigate credit risk. S/he is responsible for the 1) study and development of early engagement framework in order to ensure active engagement of newly acquired cardholders 2) development and implementation of early engagement programs; and, 3) proactive monitoring of business KPIs such as activation rate, first usage rate and billings of new to bank cardholders; 4) Development of customer education content to guide newly acquired cardholders on how to properly manage their credit cards

Duties & Responsibilities:

  • Achieve overall key performance indicators related but not limited to early engagement metrics/ portfolio health metrics
  • Manage portfolio-specific KPIs such as: billings, activation rate, first usage rate, authorizations approval rate, ANR and delinquency rates.
  • Conceptualize, create, implement, manage and track assigned early engagement initiatives such as, but not limited to the following:
  • Lead the development of the early engagement framework;
  • Develop and implement early engagement initiatives for new to bank cardholders
  • Craft customer education content for new to bank cardholders
  • Oversee implementation and management of initiatives for Portfolio Health;
  • Coordinate with sales and marketing teams in the roll out of marketing communications and campaigns in improving early engagement metrics;
  • Coordinate with Product and data science teams in monitoring the guardrails/ performance of new to bank cardholders;
  • Ensure regulatory compliance for all implemented initiatives.
  • Coordinate with various internal departments to ensure smooth and effective implementation of various portfolio health programs.
  • Justify assigned programs, ensuring they are within the parameters of accurate financial and risk models and manage costs based on approved budgets.
  • Develop and enhance end-to-end processes / initiatives related to portfolio health.
  • Perform projects/responsibilities/special tasks that may be assigned from time to time (eg. BORC, BCP, Cost Champion, e-Champ, etc.)

Qualifications:

  • Must have a Bachelor's degree from a college/university and preferably a graduate of a business course.
  • Has at least 5 years solid experience in Marketing in an officer/managerial level
  • Has broad understanding of the different areas of the credit card business and the capacity to relate unit's operations and performance metrics to the overall business of the company.
  • Possess strong inter-personal skills
  • Has strong working knowledge of MS Word, Excel, and PowerPoint.

OTHER DETAILS:

Unit: Consumer Business Sector/ Consumer Segment Portfolio Management Department

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