URGENT HIRING Customer Service Representative

Awarded Global Top Employer by Top Employers Institute

Advance your career by joining a team of professionals who embrace collaboration, innovation and accountability. We are on the lookout for talented people to join our ever-growing team.

We believe that our people truly do make the difference.

A career with the BPO division of NTT is like no other experience – we have a fast-paced, unique culture that provides abundant opportunities for personal and professional growth. From fun-filled teams who stay connected, our diverse and passionate colleagues show their spirit each day by delivering superior value to our customers. Together we do great things.

What you will experience at NTT DATA:

• Having ongoing opportunities to GROW your career – barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG in an inclusive working environment where you are free to be your best self.
• Belonging to a team where you can make a DIFFERENCE to clients, colleagues, and communities. Your ideas are embraced and impactful.
• Being part of a global PIONEER – exposure to Fortune 500 clients and world-leading global technology partners, with a network of over 40,000 colleagues across 57 countries delivering services in over 200 countries.

What else does NTT DATA offer?

• HMO Options Available
• Life Insurance starting in the 3rd month
• Paid Vacation Leaves (VLs) and Sick Leaves (SLs)
• Yearly Appraisal
• Recruitment Process: Virtual Interviews and Written Assessment
• Rewards and Recognition programs
• Internal career advancement opportunities

Position Overview: Working as a Customer Care Specialist you will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for service levels, telephone service factors and quality of calls within a team-driven and fast-paced work environment. The primary role is to exceed customers' expectations with a superior service experience.

Position: Customer Care Specialist (Tier 1)

Position Status: Full Time Permanent – On Site

Hours of Work: Monday – Sunday 7:00am-11:00pm EST (rotating shift hours apply)

Salary: Php 21,000 + 3,000 Non-Taxable Allowance + Night Differential

Responsibilities:

• Respond to customer inquiries in a pleasant, courteous, professional and well-informed manner.
• Identify customer needs using on-screen information and update customer records accordingly.
• Remain current on program and corporate products and processes.
• Achieve quality service by assessing and responding to customer needs, following escalation protocol when needed.
• Fulfill customer expectations in compliance with policies and procedures.
• Accurately complete documentation for each transaction and update call history or notify relevant parties when required.
• Participate in team huddles/committees and take initiative on learning opportunities.
• Contribute to continuous improvements with focus on service excellence.
• Participate in cross-training and mentoring opportunities.

Qualifications:

• Strong and developed communication skills.
• Excellent command of English and professional telephone manner.
• Analytical and judgment skills for moderately complex situations.
• Willing to be trained onsite for a month.
• Flexible and willing to work various shifts in a 24/7 environment.
• Working knowledge of PCs and strong keyboarding skills.
• Demonstrated ability to implement change efforts and work well with others.
• No prior work experience required.
• Amenable to work in Eastwood Libis, Quezon City.

Inclusion. Belonging. Unleashing the power of being unique. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

At NTT DATA, what you do matters. Because here YOU can. Want to know more about the advantages of joining us?

Watch some of our tenured colleagues speak about their experiences. Benefits designed to enable professional growth.