QA Manager

4 days ago


Makati City, National Capital Region, Philippines GrowthFN Sdn Bhd Full time

On-site - Makati 3-5 Yrs Exp Bachelor Full-time

Job DescriptionDescription
  • Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
  • Documents quality issues and performance measures for management review.
  • Provides information to assist in the feedback and formal education process of individuals on the phone.
  • Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities.
  • Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.
  • Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department.
  • Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction.
  • Leads a team of Specialists, sometimes with several hierarchical levels, with full employee lifecycle responsibility.
Requirements
  • The hiring Team wants to see that level of experience in multi program and multi site management for QA.
  • At least 2-5 years experience as QA Manager with BPO experience.

BPO Six Sigma Retail/E-Commerce Quality Manager

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