Sr. HR Operations Specialist

1 week ago

Makati City, National Capital Region, Philippines RISE Full time

The RISE mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their industries.

From very humble beginnings and with a desire to carry out our mission, we have grown to serve business and wholesale customers in Cebu, Manila, and Davao. Our business customers come from varying industries, such as real estate, IT, and business process outsourcing, to name a few. Nonetheless, they all have one thing in common: they require high-quality service and great customer support.

To deliver the best customer experience, RISE works exclusively with technical services company Pathfinders, through which we maintain our benchmark average of 1.8 weeks installation time for business clients. Together, we operate GetaFIX, the biggest Internet eXchange in the Philippines that helps the efficiency of content and connectivity in the country. We also operate Open Access Network, a Fiber as a Service offering that helps reduce complexity for developers and telecommunication companies while increasing customer satisfaction.

Throughout the group, we foster a performance-based culture, where team members are encouraged to take ownership and exceed expectations for their projects. We practice transparency by conducting regular check-ins and quarterly performance reviews, which helps us achieve goals and continuously advance together. We promote work-life balance and have team activities, such as monthly get-togethers to celebrate our wins, and sponsor work-related training and conferences.

Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.

Duties & Responsibilities
  • Ensure timely and accurate responses to employee queries, requests, and concerns.
  • Conduct employee offboarding and help organize training and development initiatives.
  • Ensure a positive employee experience by addressing HR operational issues and guiding them through corrective actions.
  • Help maintain and update policies, procedures, and knowledge bases to ensure current and future best support for employees.
  • Ensure human resources records are updated and compliant with relevant laws and regulations.
  • Act as a subject-matter expert in terms of HR-related policies and procedures.
  • Help manage end-to-end employee life cycle, including but not limited to performance management, compensation, benefits, and leave.
  • Manage and maintain internal HR systems, records, trackers, and databases.
  • Lead HR automation initiatives and build HR tools to enhance process efficiencies.
  • Serve as the team's point of contact in the absence of the HR Operations Lead.
  • Generate official internal documents such as promotion letters, appointment letters, transfer letters, and such.
  • Ensure data integrity by updating all HR systems to reflect personnel movements and changes.
  • Collaborate with outside vendors, upper management, and employees.
  • Supports administration and implementation of HR processes and procedures, ensuring adherence to workplace policies.
  • Participate in developing organizational guidelines and procedures.
  • Continuously work with the team to create and improve internal processes and procedures.
  • Monitor key HR metrics and recommend new benefits and software to address personnel needs.

Hiring Process

Our team recognizes the importance of your candidacy, and we want to ensure that your application receives the attention it deserves. We aim to give our applicants a good experience by being timely, efficient, and direct. Rest assured that your application will be carefully reviewed and processed promptly.

Privacy Statement

RISE is committed to protecting your personal information. Your information will be collected, used and may be shared by RISE with third party service providers to serve lawful purposes, for RISE recruitment process, including processing of data by third party when required. Your information shall be held only as long as necessary to achieve the purpose for which it is collected. The use and transfer of your information will be strictly in accordance with the applicable data privacy law and in line with our privacy policy available at RISE Privacy Policy. Further, by clicking Apply, you agree and acknowledge that you have read RISE's privacy policy and fully understand your rights to access, correct or withdraw your information anytime.

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