IT Support Engineer

2 weeks ago

Manila, National Capital Region, Philippines Zoomo Full time

At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo is the world's leading platform to access ebikes for professional use. We operate across Europe, UK, North America and Australia.

In 4 years, with an international team of 200+ people, we helped transition millions of urban miles to LEVs by deploying the best delivery ebike and by developing a leading fleet management software. Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments. Our partners include UberEats, Amazon, JustEat Takeaway, Doordash, FedEx and many more.

Expect to join a high-performing team that wants to lead the charge towards carbon-neutral cities.

The Role

We're looking for an all rounded System Engineer to join Zoomo's Global IT team, with a focus on helping the internal Zoomo team with all IT support queries, requests and incidents.

If you are a dedicated IT Support person who enjoys helping others, solving problems and working on IT support tickets then this is a great opportunity for you.

It would be highly desirable if you have progressed from a system administrator to a L2/3 System Engineer with experience in Start-up / Scale-up environments.

Key Responsibilities:

  • Perform L1 to L3 Support as required
  • Configure, deploy, maintain Google Workspace Policies, Okta policies.
  • Manage workload in Azure and GCP including IAM and security.
  • Build, deploy, maintain backup processes for disaster recovery.
  • Applications, SOE packaging, deployment using Kandji, MDM (on-prem)
  • Applications, OS, hardening, patching, including vulnerability remediation, threat monitoring and incident response.
  • Build, develop WAN / LAN / WLAN network infrastructure for offices, sites to sites, Cloud Hostings.
  • Configuration of fortinet firewalls rules, routing & switching to maximize network efficiency and security
  • Configure SaaS systems alerts, security logs auditing and monitoring.

We are looking for an experienced Level 3 System Engineer with the following:

  • Minimum 7 years experience in Level 3 system administration/engineer role
  • Supporting 300+ users across the globe via phone, email, face to face, remote
  • Experience working with a 24/7 support roster.
  • Experience with the following technologies:
    • Windows 11, Apple environments, including mac OS, iOS.
    • Google Workspace, Okta, Office 365 Azure AD, Kandji.
    • RMM, MDM, Endpoint Protection, Remote Management tools.
    • Solid understanding of Google Cloud Platforms and Infrastructure, experience with Azure or GCP highly regarded.
    • Cybersecurity knowledge and relevant industry certification.
    • Prior experience with scripting and automation advantageous.
    • ITIL experience and certificate preferable.
    • Industry certifications from Microsoft, Google, OKTA, Google, well regarded.
    • Excellent troubleshooting experience.
    • Good understanding of ITIL, Incident vs request, Major Incident management.
    • Great communication skills.
    • A technical thinker who has the ability to stick to deadlines, prioritize L1 IT incidents and requests.
    • Passion for learning and have good attention to details.

We offer you the chance to be part of a team at the cutting edge of the world's electrification journey, including:

  • Working with a switched-on team that strives to make the streets greener and serve the rider.
  • A competitive salary.
  • Lots of exciting IT projects to participate in.
  • Hands-on learning experience working with senior IT leaders.
  • Opportunity to expand your technical knowledge and experience, develop your industry skills, training & certification, and ultimately your career.

Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.

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