Manager Operations

2 weeks ago


Paranaque City, Calabarzon, Philippines C.H. Robinson Full time

C.H. Robinson is inviting you to join our dynamic team as a Manager Operations - GF Lead a dedicated team in driving multi-modal operational excellence, ensuring top-tier productivity, quality, and service. You'll play a pivotal role in optimizing processes and supporting employee growth, all while achieving business goals. If you're passionate about leadership and continuous improvement, we want to hear from you

Responsibilities:

  1. Outline employee role accountabilities and expectations; manage performance to ensure productivity, quality, efficiency, and service objectives are achieved.
  2. Support personal/professional development for assigned team; coach and guide to improve performance and drive accountability.
  3. Clearly communicate operations objectives and team/individual performance metrics.
  4. Partner with Talent Acquisition to recruit, select, and onboard qualified and diverse talent.
  5. Ensure execution strategy aligns with business objectives.
  6. Establish a culture centered on quality, process, and efficiency to drive desired service levels at appropriate costs.
  7. Continuously evaluate processes for efficiency and effectiveness.
  8. Monitor team productivity and quality results; adjust as needed.
  9. Ensure employee compliance to standard operating procedures and company policies.
  10. Develop and maintain effective relationships with internal stakeholders; review service level metrics and keep internal partners apprised of operations results, initiatives, or changes.
  11. Leverage technology to improve efficiency; work with operations leadership and internal stakeholders to drive system changes to improve effectiveness and/or efficiency.

Required Qualifications:

  • Bachelor's degree from an accredited college or university
  • Minimum 8 years Global Forwarding operations experience
  • Minimum 5 years of experience leading and managing teams
  • Ability to travel, depending on position location

Preferred Qualifications:

  • Extensive experience working on projects and initiatives with individuals outside of peer group
  • Knowledge of emerging technology and trends
  • Solid written and verbal communication skills with the ability to communicate an inspiring vision and engage and motivate a team to perform at their best
  • Proficiency in financial and operational performance metrics with the ability to understand and communicate them
  • Strong problem solving and conflict resolution skills
  • Lead change and employs a continuous improvement approach to their work
  • Values a diverse and inclusive work environment

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms and rank in the FORTUNE 200. We've been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world's economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers' businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World's Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes' Best Employers for Diversity and one of America's Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

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