Call Center Collections Representative

4 weeks ago

San Fernando, Central Luzon, Philippines MCI Full time

Full-Time

Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Key Responsibilities
  • Customer Outreach: Contact customers via phone and email regarding overdue accounts to discuss balances and payment options.
  • Negotiation: Work with customers to establish realistic and effective repayment plans or settlements.
  • Follow-Up: Monitor and follow up on missed payments and broken promises to pay.
  • Account Management: Update customer records, payment statuses, and notes in the system accurately and promptly.
  • Compliance: Ensure all collection activities comply with regulatory standards, including debt collection laws and company policies.
  • Documentation: Maintain detailed and organized records of all interactions and collection efforts.
  • Performance Goals: Consistently meet or exceed daily and monthly collection targets.
Qualifications & Ideal Candidate
  • Must be 18 years or older
  • High school diploma or GED required
  • Bilingual in English and Spanish (required)
  • Strong negotiation and conflict resolution skills
  • Ability to remain calm, professional, and empathetic under pressure
  • Familiarity with debt collection laws and best practices is a plus
  • Previous experience in collections, customer service, or call center environments preferred
Locations & Requirements
  • Must be authorized to work in the country where the job is based.
  • Subject to the program and location of the position: must be willing to submit to a Level II background and/or security investigation with a fingerprint; job offers contingent on results.
  • Must be willing to submit to drug screening (does not apply in Canada).
Compensation & Benefits

At MCI, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and a variety of benefits and incentives are offered to support and reward team members.

What You Can Expect from MCI
  • HMO Coverage with dependents
  • Dental Coverage and in-house dental services
  • Free meal during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, and meals
  • Performance and loyalty bonuses
  • Workplace safety measures and regular disinfection
  • Opportunities for growth and promotion
  • Employee shuttle services and company events
  • Recognition programs and on-site rewards
Work Environment & Legal

This job operates in a professional office environment. The role is largely sedentary with use of a computer and telephone headset. Reasonable accommodations may be provided in accordance with applicable laws. MCI is an equal opportunity employer and does not discriminate on any protected characteristic. All employment-related decisions are based on merit and qualifications.

The purpose of this job description is to provide a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, and qualifications. The employer reserves the right to revise the job description at any time. This description is not a contract of employment and may be terminated by either party at any time for any reason.


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