URGENT HIRING

7 days ago

Manila, National Capital Region, Philippines East West Banking Corporation Full time
Overview

Location: Ortigas

Corporate Title: Collections Associate

Work Arrangement: Onsite

Our Consumer Lending Team is looking for experienced professionals to join us in our Ortigas site in the role of Collections Associate.

As a Collections Associate, your main role is to meet collection goals while following BSP and other regulations. You\'ll work on collecting overdue payments via calls, letters, and SMS, handle client requests like reversals and updating information, and negotiate payment arrangements. You\'ll also monitor your productivity and follow team strategies for improved performance.

As you take care of our clients, EastWest bank will take care of your goals.

Your dream. Our focus.

Key Responsibilities
  • Perform collection efforts on delinquent accounts through callouts, collection letters, and SMS
  • Assess and initiate financial and non-financial client requests, which include but are not limited to reversals, payment transfers, and updating of cardholder information, within the required turnaround time
  • Negotiate and offer special payment arrangement schemes for customers
  • Monitor individual productivity and consistently meet collection targets and performance quotas, implementing action plans as discussed with the team head
  • Perform all other related tasks as may arise in the performance of the abovementioned responsibilities
What we\'re looking for
  • Bachelor\'s/College Degree holder
  • Self-motivated and detail and result oriented
  • Good analytical, negotiation, and problem-solving skills
  • Collections related work experience is an advantage
  • Fresh graduates are welcome to apply
  • Willing to be assigned in Ortigas
  • Can start ASAP or after 30 days
What you can expect from joining our team
  • Career development and training opportunities.
  • Competitive salary package and benefits.
  • Performance-based incentives and recognition programs to reward high-performing individuals.
  • Opportunity to work with industry experts and be mentored by them.
  • Defined career progression paths to guide you in your professional growth.

To know more about us, and our career opportunities visit https://careers-page.com/eastwest-bank


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