Head of Production

About the Team

The Production Services team is a hub of delivery excellence based in your location, formed by a team of production experts which delivers marketing materials across your market. In a nutshell, the Production Center boosts business's growth driving efficiencies & performance.

The Role

• Vision: The Head of Production Management owns setting the standard of production management to ensure the highest satisfaction of Indicia Worldwide's clients.
• Mission: To activate the proposition of Indicia Worldwide through leading a team of professionals into applying operational & cost efficiencies to production delivery.
• Approach: To establish excellence in production delivery through our values - Collaboration, Entrepreneurship, Pioneering and Accountability.

The Head of Production Management will establish and maintain a highly functional, united and integrated team of Team Leaders & Production Managers to serve a set of our clients across markets

Team management

• Developing and managing a strong team of Team Leaders.
• Owning the full employee life cycle: recruitment; supervision; training and coaching; performance management; behaviour – with the support of HR and Senior Management
• Overseeing the forecasting and analysis for resource planning for the team– work through and resolve any capacity conflicts, using organisational prioritisation where necessary.
• Supporting the Team Leaders with own people challenges – especially around workload management

Production Management

• As head of PM, acting as escalation point for strategic sourcing and production issues.
• Proactively identifying the issues and risks faced by the business, identifying the resolution and mitigating actions required, and escalating accordingly.
• Create & maintain procedures and guidelines when and where necessary to foment best practices, operational excellence, quality and client satisfaction.
• Accountable for ensuring that the Production teams works accordingly to highest quality standards
• Executing sourcing and production activities in respective categories within defined SLAs with internal customers.
• Working proactively with internal clients to identify, forecast and optimise demand and standardize specifications to maximize savings.
• Leading price negotiations with suppliers to extract the maximum value on each operation.

Communication and stakeholder management

• Ensuring stakeholders' satisfaction through constant communication and other change management principles.
• Being open to stakeholder feedback and flexible to readjust plans.
• Prepare and deploy communication plans at different organizational levels.

Strategic Programmes

• Work proactively with Operations and Client Services Leaders to identify, forecast and optimise our ways of working, especially when it comes to topics with a strong financial impact.
• Implement and execute game changing sourcing strategies across clients and markets (harmonisation, standardization, rate cards, order windows.)

Skills, knowledge, experience and exposure

• A highly skilled marketing production professional, the HPM will likely have over 10 years of sourcing and production management experience.
• With strong commercial awareness, the HPM will also have a previous leadership experience of 5 years.
• Fluency in English and local language is a must .Other languages are desirable but not necessary.

Mindset to navigate the role

Leading production management, stakeholders relationships and high-performance teams requires a real skill in processing and navigating business and people situations. The following examples will apply to the HPM role:

• A demonstrated ability to deliver results in complex change management environment.
• An ability to interpret how situations and thinking might evolve. Proactively anticipating potential challenges and opportunities to the business and developing corresponding thinking to manage business impact. Applied in people management.
• Able to make decisions and set direction according to the requirements of the role.
• Able to work proactively with senior stakeholders
• Capable to present & convince senior stakeholders of the recommendations' value
• Thanks to excellent communication skills, able to communicate effectively with partners, cross functional teams and senior management both written and verbal

Temperament for the role

Whilst there is no specific definition of behaviours required to successfully deliver the HPM role, the following are characteristics we'd expect to see:

• With a high level of energy. Self-motivated. Skilled in creating an environment that's self-motivating and motivates others to be their best.
• Curiosity is fuel. Wanting to know all about internal operations. Listening to client challenges. The fuel that unlocks our proposition.
• The ultimate collaborator. Bringing together teams from diverse disciplines to unlock potential; always recognising the sum of the parts.
• Problems to solve are opportunities to create value. Interpreting challenges from numerous perspectives; reshaping perceptions to drive answers.

Role Requirements

• The HPM will be required to work from the Office as required
• Travel through APAC might be required on occasion.
• Whilst the contracted hours for the role are 9.00am to 5:30pm, Mon – Fri, the global nature of the business requires that some meetings and engagements will happen outside of these hours.

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