Operations Supervisor

5 days ago

Makati City, National Capital Region, Philippines ENGIE Impact Full time

On-site - Makati 3-5 Yrs Exp Diploma Full-time

Job DescriptionDescription

SUMMARY:

The Operations Supervisor is responsible for leading and motivating assigned team members of the Department. The Team Leader coordinates workflow to achieve optimum quality and efficiency, coaches team members to improve performance, oversees staff administration needs of the assigned team, while ensuring customer expectations are understood and met through ongoing communication with the client and internal partners. The Team Leader also drives overall Business Process Improvement through participation and leadership in key projects and initiatives.

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:

  1. Accountable for the day to day operational effectiveness of multiple processes and non-exempt level roles, within assigned vertical team.
  2. Act as a subject matter expert (SME) and "go-to" technical and systems resource for team members, clients and other departments.
  3. Communicates goals and manages workload through daily huddles and whiteboard numbers.
  4. Works with employees to improve performance, provides ongoing feedback, and develops plans with employees to identify career development opportunities. Recognizes and celebrates department and individual accomplishments.
  5. Identifies opportunities for process improvements, and recommends changes as appropriate. Participates in BPI projects, implements and executes opportunities.
  6. Perform weekly audits and QA on team's performance and work.
  7. Partners with Human Resources regarding some aspects of staffing, evaluating performance and staff development. Other responsibilities include timekeeping, and leave requests.
  8. Regarded as second level escalation point for complex client issues.
  9. Participates in client calls supporting Client Rep.
  10. Responsible for team performance and client engagement as it relates to ENGIE Impact's day-to-day interaction with a set of contractually unique clients and their book of business.
  11. Foster and support a culture of teamwork to build employee commitment and enthusiasm for the success of the team and our business.
  12. Collaborates with Training to determine the needs of the team and employees to ensure levels of quality are being met.
  13. Build relationships with peers to develop cross functional knowledge base and share best practices.
  14. Partners with other departments to improve client and employee experience.
  15. Partners with other Team Leaders in support of continuous improvement and implementing strategic decisions made by senior leadership.
  16. Responsible for maintaining and managing assigned employee engagement budgets.
  17. Perform other duties as assigned.

QUALIFICATIONS

Education/Certification/Knowledge:

  1. Requires a high school diploma or its equivalent.
  2. BA degree preferred or equivalent work experience.

Experience:

  1. Minimum 2 years of leadership experience within a team or organization required.
  2. 2-3 years supervisory experience preferred.

Skills/Abilities:

  1. Critical thinking and problem-solving skills.
  2. Must be detailed oriented and have the ability to organize and prioritize multiple tasks and workflow. Excellent time management and organizational skills.
  3. Must have strong computer skills, including intermediate level aptitude in Word, Excel, Access, Outlook, and Internet and several customized systems.
  4. Excellent communication (written and oral) and interpersonal skills.
  5. Ability to manage expectations with employees and clients.
  6. Demonstrates the ability to voice concerns with management and executives.
  7. Must demonstrate strong leadership principles.
  8. Ability to adapt to and lead change.
  9. Strong understanding of operations and processes.

WORK SET-UP

WORK ENVIRONMENT

  1. Due to the unique nature of this position, earlier and later hours may be required to ensure client coverage, event participation and employee needs are met.
  2. Performing duties and attending events during the evening and on the weekend occurs rarely but may be required.
  3. Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employees.

REQUIRED PHYSICAL ABILITIES

  1. Ability to bend, stoop, reach, stand, move from one area of the building to another on a regular basis, sit and use a computer for a long period of time.
  2. Manual and physical dexterity needed to operate a computer keyboard and handle paper documents.
  3. Sufficient near vision acuity to read information appearing on computer display screen, in handwritten forms, and printed on paper.
  4. Adequate hearing and verbal abilities to communicate effectively in person and by telephone.
  5. Ability to lift and carry a stack of forms and documents weighing up to 15 pounds.

Requirements

Please refer to job description.

#J-18808-Ljbffr

  • Tour Operations Supervisor

    5 hours ago

    Makati City, National Capital Region, Philippines Visage Executive Search Full time

    **Job Title:** Tour Operations Supervisor - AyalaWe are seeking a highly organized and detail-oriented Tour Operations Supervisor to join our team. In this role, you will be responsible for coordinating the day-to-day operations of our tours in Ayala.**Responsibilities:**• Coordinate tour schedules and itineraries• Manage tour logistics, including...

  • Operations Supervisor Lead

    5 days ago

    Makati City, National Capital Region, Philippines ENGIE Impact Full time

    Job DescriptionThe Operations Supervisor is a vital role within ENGIE Impact, responsible for overseeing the day-to-day operations of assigned teams and processes. This position requires strong leadership skills, with the ability to motivate and coach team members to achieve optimal quality and efficiency.The successful candidate will have a minimum of 2...

  • Operations Supervisor

    6 days ago

    Makati City, National Capital Region, Philippines Neksjob Full time

    We are looking for an experienced Operations Supervisor to join our team at Neksjob. In this role, you will be responsible for overseeing the day-to-day operations of our insurance team, ensuring that all tasks are completed efficiently and effectively.Responsibilities:Supervise and manage a team of insurance professionals, ensuring they meet operational...

  • Technical Operations Supervisor

    5 days ago

    Makati City, National Capital Region, Philippines Trends & Technologies, Inc. Full time

    Trends & Technologies, Inc. is seeking a highly skilled Technical Operations Supervisor to join our team. As a key member of our team, you will be responsible for overseeing the daily operations of our IT Team, including managing the On-Site staff and overall performance of the On-Site Team.This role requires a high level of expertise, composure and...

  • Operations Supervisor

    2 days ago

    Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Shift: ShiftingWork setup: Onsite (Makati)Requirements:1-2 years experienceAt least a year of Supervisor level background with a Telco accountGeneral Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers.Remote Customer Service: Providing...

  • Operations Supervisor

    4 days ago

    Makati City, National Capital Region, Philippines Neksjob Philippines Full time

    Salary Range: 25,500 - 35,000Location: RockwellWork Schedule: Flexible schedule, requires adaptability in working hoursJob Description:We are seeking a highly motivated and experienced Supervisor to join our team. In this role, you will be responsible for overseeing and guiding a team to ensure they meet operational goals and deliver high-quality results....

  • Operations Supervisor

    1 day ago

    Makati City, National Capital Region, Philippines Neksjob Philippines Full time

    Salary Range: 25,500 - 35,000Location: RockwellWork Schedule: Flexible schedule, requires adaptability in working hoursJob Description:We are seeking a highly motivated and experienced Supervisor to join our team. In this role, you will be responsible for overseeing and guiding a team to ensure they meet operational goals and deliver high-quality results....

  • Construction Operations Supervisor

    4 days ago

    Makati City, National Capital Region, Philippines Octagon Concrete Solutions, Inc. Full time

    About the RoleThe Construction Operations Supervisor will be responsible for overseeing the day-to-day operations of construction projects at Octagon Concrete Solutions, Inc.Key Responsibilities:Supervise construction crew members to ensure quality workmanshipImplement safety protocols to minimize risksMonitor project progress and identify areas for...

  • Business Operations Supervisor

    5 days ago

    Makati City, National Capital Region, Philippines Business Machines Corporation Full time

    Job SummaryThe Business Operations Supervisor is responsible for overseeing the day-to-day operations of Business Machines Corporation's financial department.Duties include:Managing a team of account managers and collectors to ensure timely collection of outstanding accounts.Developing and implementing effective operational procedures and policies.Analyzing...

  • Financial Operations Supervisor

    3 days ago

    Makati City, National Capital Region, Philippines RM101 Inc Full time

    Job SummaryWe are looking for an experienced Financial Operations Supervisor to manage our financial operations, including financial reporting, accounts payable/receivable, and tenant billing. The successful candidate will have a strong background in accounting and finance, with experience in property management accounting or real estate.This role requires...

  • Warehouse Supervisor

    5 days ago

    Makati City, National Capital Region, Philippines TRIPLEX ENTERPRISES INC. Full time

    Job OverviewThe Warehouse Supervisor is responsible for overseeing the day-to-day operations of the warehouse, including managing inventory levels, processing shipments, and ensuring the safe and efficient movement of goods.Key ResponsibilitiesThe Warehouse Supervisor will be responsible for:Managing inventory levels and processing shipmentsEnsuring the safe...

  • Financial Operations Supervisor

    5 days ago

    Mandaluyong City, National Capital Region, Philippines Potato Corner Full time

    Job OverviewPotato Corner is seeking a highly skilled Financial Operations Supervisor to join our team. In this role, you will oversee the daily operations of our accounts payable department, ensuring accuracy and timeliness of payments.Key ResponsibilitiesOversight of the accounts payable department, including supervising staff and managing...

  • Retail Store Supervisor

    5 days ago

    Makati City, National Capital Region, Philippines GameOne PH Full time

    About the RoleThe Retail Store Supervisor will be responsible for overseeing daily operations, ensuring efficiency and productivity in our stores.

  • Operations Supervisor

    1 week ago

    Quezon City, National Capital Region, Philippines TGServices, Inc. Full time

    Job Responsibilities:Manage and supervise TG site operations to meet client requirements and expectations.Submit weekly reports/updates on operational activities, client and employee concerns, and other matters of importance for decision and appropriate action.Identify, conduct, and recommend training requirements of staff to continuously improve employee...

  • Supervisor of Sales Operations for Chemicals

    4 days ago

    Makati City, National Capital Region, Philippines BNC INGREDIENTS CORPORATION Full time

    BNC INGREDIENTS CORPORATION, a renowned importer and distributor of high-quality ingredients, seeks a seasoned Sales Supervisor to drive business growth. With a rich history of 30 years, the company has built a vast customer network and represents 16 principals from around the world, serving industries like Food, Personal Care, Health & Nutrition, Home Care...

  • Department Store Supervisor

    1 hour ago

    Makati City, National Capital Region, Philippines Waltermart Supermarket Inc. Full time

    **Job Requirements**To be successful as a Department Store Supervisor at Waltermart Supermarket Inc., you will need to possess a combination of skills and qualifications, including:A graduate degree in business or a related fieldAt least 3-5 years of relevant work experience in retail or food establishments, handling managerial or supervisory...

  • Accounting Operations Supervisor

    22 hours ago

    Quezon City, National Capital Region, Philippines Thermo Fisher Scientific Inc. Full time

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionJob DescriptionBusiness Job Title: Accounting Operations SupervisorJob Profile Title: Accounting Operations SupervisorDirect Report To: Accounting Operations Senior ManagerGroup/ Division:Career Band:Career Track: ManagementPosition Location: Manila, PhilippinesNumber of Direct...

  • Dredging Operations Supervisor

    5 hours ago

    Quezon City, National Capital Region, Philippines J.C. Piñon Construction Inc Full time

    Job Overview:J.C. Piñon Construction Inc is looking for a qualified Dredging Operations Supervisor to improve our organizational structure and achieve our goals.Main Duties:Reallocation of marine crew after approval with line managers.Managing crew timesheets in coordination with units and line manager.Maintaining updated records for seafarers'...

  • Financial Services Supervisor

    5 days ago

    Makati City, National Capital Region, Philippines Safari Rent A Car Inc. Full time

    Accounting ObjectivesThe Accounting Supervisor will ensure that accounting and financial objectives are met, and all operations are in compliance with legal regulations. This includes orienting and training new accounting employees, designing employee schedules, coaching, counseling, mentoring, and disciplining employees.

  • Project Operations Coordinator

    1 hour ago

    Makati City, National Capital Region, Philippines TalentHero Full time

    TalentHero Job Description**Job Title:** Project Operations Coordinator - Engineering SupervisorThis is an exciting opportunity to join TalentHero as a Project Operations Coordinator - Engineering Supervisor. In this role, you will supervise site engineers and supervisors, report to the Project Manager, and ensure project goals are met.**Key...