Associate Service Assurance Analyst

2 weeks ago

Quezon City, National Capital Region, Philippines Manulife Financial Full time
Overview

We're looking for an Associate Service Assurance Analyst to join our Segment Tech - Service Assurance team at MBPS. In this role, your core responsibility is to perform Process Quality Assurance (PQA) for measuring various metrics and to help Delivery teams to be audit ready.

Responsibilities
  • Conduct monthly Process Quality Assurance (PQA) for various shared services across the segment (e.g.: Release, Service Management, Risk and Asset Inventory etc.)
  • Collaborate with process owners and delivery teams to gather evidences, reviews and consolidation of monthly PQA reports
  • Support in identifying the areas of improvement based upon the findings, trend analysis and work with respective teams for improvements
  • Participate in audit related activities (internal / external) and support the finding closure activities
  • Update related process documents and assist in trainings
  • Periodic review on existing PQA process and explore opportunities to automate reports / dashboards
Required Qualifications

  • Education: Any Bachelor's Degree.

  • Experience: 3+ years of relevant work experience in business analysis or any IT Service Management functions

  • Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)

  • Shift Schedule: Amenability to work Night Shift (8am to 5pm EST).

Preferred Qualifications

  • Working experience or knowledge in Incident, Problem, Change, Risk, IT Asset Inventory and Release Management

  • Experience in ensuring processes meet certain standards.

  • Ability to work with high accuracy and integrity.

  • Passionate about learning and can easily adapt to changes.

  • Ability to create and maintain good working relationships.

  • Ability to see the big picture or how small details contribute to the overall success of the organization.

  • Working experience or knowledge in PowerBI reporting

  • Nice to have: Background in JIRA and Confluence.

When you join our team

  • We'll empower you to learn and grow the career you want.

  • We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

  • As part of our global team, we'll support you in shaping the future you want to see.

About Manulife

宏利金融公司是一家業界領先的國際金融服務商,致力於幫助人們實現「輕鬆投資理財,樂享豐盛人生」。若要進一步了解我們,請瀏覽

Manulife is an Equal Opportunity Employer

在宏利/恒康,我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工,並從而營造包容的工作環境,接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度,我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別(包括懷孕及其相關情況)、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙,為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利/恒康政策儲存及使用。應徵過程中如需協助,請聯絡 。

Working Arrangement

混合式


#J-18808-Ljbffr

  • Quality Assurance Specialist

    1 week ago

    Quezon City, National Capital Region, Philippines beBeeQuality Full time ₱800,000 - ₱1,200,000

    Job OverviewThe role of Quality Assurance Analyst is crucial in ensuring customers receive exceptional service. Responsibilities:Monitor and evaluate customer interactions to identify areas for improvement.Provide constructive feedback to associates to enhance their performance.Develop and implement quality control processes to maintain high...

  • Quality Assurance Analyst

    5 days ago

    Makati City, National Capital Region, Philippines Peak Outsourcing Full time ₱276,000 - ₱312,000 per year

    Job DescriptionThe Quality Assurance (QA) Analyst will support the quality assurance effort by systematically reviewing customer interactions and applying established quality standards to approved quality scorecards. The aim of this role is to ensure that quality assurance is applied in an independent, objective, and neutral manner. The goal is to improve...

  • Quality Assurance Associate

    2 weeks ago

    Quezon City, National Capital Region, Philippines MicroSourcing Full time $70,000 - $120,000 per year

    Discover your 100% YOU with MicroSourcingPosition: Quality Assurance Associate (Back-Office)Location:1880 Bldg, Eastwood, Quezon CityWork setup & shift:Nightshift | OnsiteWhy join MicroSourcing?You'll HaveCompetitive Rewards*: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion,...

  • Quality Assurance Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines Commonwealth Foods, Inc Full time $70,000 - $120,000 per year

    Commonwealth Foods, Inc is hiring a Full time Quality Assurance Analyst role in Makati, NCR. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: MorningTuesday: MorningWednesday: MorningThursday: MorningFriday: MorningSaturday: Morning

  • Quality Assurance Analyst

    1 week ago

    Caloocan City, National Capital Region, Philippines Majestic Press Inc Full time $70,000 - $120,000 per year

    Quality Assurance AnalystOnsite, Caloocan Plant / Laguna Technopark PlantResponsibilitiesIdentifies and recommends remedies for defects in the production processAudits production process for compliance to standard operating procedures and policiesRecommends preventive solutions to ensure that quality standards are maintainedQualificationsBachelor's degree in...

  • Cybersecurity Assurance Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines Strategic Staffing Solutions Full time $104,000 - $130,878 per year

    Strategic Staffing Solutions (S3)Cybersecurity Assurance AnalystLocation:Ayala, Makati CityWork Setup:Hybrid (2 Days Onsite / 3 Days Remote)Schedule:Day Shift Position SummaryWe are seeking aCybersecurity Assurance Analystto help drive execution of cybersecurity initiatives, close capability gaps, and strengthen collaboration between technical and business...

  • Quality Assurance Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines SFI-Fresh Bakers Corporation Full time ₱70,000 - ₱120,000 per year

    SFI-Fresh Bakers Corporation is hiring a Full time Quality Assurance Analyst role in Valenzuela, NCR. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Morning, EveningTuesday: Morning, EveningWednesday: Morning, EveningThursday: Morning, EveningFriday: Morning, EveningSaturday: Morning, EveningSunday: Morning

  • Quality Assurance Specialist

    2 weeks ago

    Quezon City, National Capital Region, Philippines beBeeQuality Full time $40,000 - $60,000

    Process Quality Assurance Analyst Role OverviewThis is an exciting opportunity to contribute to a collaborative team, delivering high-quality process assurance for various services across the segment. Key responsibilities include conducting monthly Process Quality Assurance (PQA) reviews, collaborating with process owners and delivery teams, and supporting...

  • IT Service Desk Analyst

    2 weeks ago

    Quezon City, National Capital Region, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full time ₱104,000 - ₱130,878 per year

    About Us:Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work...

  • Training & Quality Assurance Analyst

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Smoothlink Technologies Inc Full time $104,000 - $130,878 per year

    We're looking for a results-driven Training and Quality Assurance Analyst to support our After-Sales Campaign, ensuring top-notch customer service and compliance across phone, chat, and email channels for the US and UK markets. This role is onsite in Mandaluyong with a shifting schedule. You'll audit interactions, analyze data, update materials, and drive...