Sales Support Officer

First Focus is Australia's best Managed Service Provider (MSP), with a team of almost 300 technical professionals across offices in Australia, New Zealand and the Philippines. We have grown consistently and profitably for over 15 years, and we're continuing to win new clients and challenge ourselves to rise to new heights.

We have just started the search for the best multi-client experienced Sales Support professional in the Philippines. Why would such an amazing and talented individual consider coming to First Focus? What makes First Focus better than where you are today?

• We actively promote equal opportunity and fair treatment for all our employees, irrespective of their position, location or nationality, fostering a positive and inclusive workplace culture - grow your career
• We understand the value you deliver, and we will give you the support to get the job done - be supported to be awesome
• We find and retain the best - best Service Desk, best technical escalation, best team leads and managers, best team
• We encourage transparency as one of the foundations of our culture, creating a healthier, more productive work environment while actively discouraging toxicity - be heard, feel safe to speak up
  
  

As a Sales Support Officer, you are responsible for working with key stakeholders to source and purchase high-quality, cost-effective telecommunications solutions for First Focus clients.

Your core responsibilities include performing the required operational processes for procurement end to end, building and maintaining strong strategic relationships with key stakeholders (such as vendors, clients and Technical Account Managers), researching commercial information around the current market status and changes within the telecommunications environment, and role modelling the behaviours that create a high performing, engaged culture.

Duties

We do not expect someone to have all of these. Familiarity and knowledge is the key to be successful in this role.

Sales Support & Quoting

• Completes Service Qualifications and seeks out the best solution available to the client
• Provides advice on the preferred solution when a request is made, and works with Technical Account Managers to implement or adapt recommendations
• Ensures clear communication paths to simplify always
• Supports the Technical Account Managers (but sometimes the client as well) in any way they need
• Completes market research & client research (understand what has been sold to the client, preferred vendor)
• Seeks out the best price available within the market
• Prepares quotations in MS Excel/ConnectWise Sell
• Maintains tickets in ConnectWise Manage
  
  

Procurement

• Determines the most appropriate vendor for different orders considering various factors such as current stock levels, lead times and ordering history
• Requests further information from vendors to understand lead times and advises on this to internal and external stakeholders
• Performs price negotiations with vendors based on order size, knowledge of the industry and previous pricing
• Has conversations around stock outages, price increases and new products with internal and external stakeholders
• Places orders and receives stock
• Ensures that all quoting, ordering and invoicing has been completed accurately
• Manages the Backorder Report
  
  

Provisioning

• Manages the provisioning process for communication services including:
  • Ordering new links and services
  • Monitoring progress on all orders to ensure they are completed on time or delays are highlighted to the Project Managers
  • Assists with resolving issues that could cause services to be delayed
  • Updating the Agreements team to ensure new services are invoiced correctly
• Maintains tickets and projects in ConnectWise Manage
  
  

Market Knowledge

• Regularly checks the market to ensure First Focus is using the best vendors, being provided with competitive prices and the best technologies based on current and future needs
• Understands available products and what margins apply to different products, and is up to date with new products as they are released by vendors
• Builds commercial awareness by researching competitors, vendor offerings and key differences between vendors
  
  

Requirements

In order to be successful, we are looking for someone with the following skills and experience:

• Experience working in BPO particularly as Technical Support or any roles with technical environment for at least 2 years
• Quick learner with strong problem-solving skills, who can easily adapt to new training and environments
• Accuracy and high level of attention to detail
• Experience as a Procurement Specialist/Sales Support/Sales Administrator/ any similar positions is desirable but not required
• Strong administration and coordination skills
• Ability to multi-task and adapt to changes quickly
• Outstanding communication skills and a keen attitude to learn and never stop growing
• Experience with ConnectWise/ticketing system is highly desirable but not required
• Can work with minimal supervision
• Worked in an MSP type of environment is desirable but not required
• Must be willing to work in our office in Ortigas or Alabang
  
  

Office Address

• 29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas Pasig City Metro Manila Philippines
• 26th floor, Axis Tower One Building, Filinvest Ave, Alabang, Muntinlupa
  
  

Additional Information

• Opportunity to work from home. If you are residing within Metro Manila or in other nearby provinces, a hybrid work set-up will apply
• This role is open to anyone living within the Philippines (city or provinces)
  
  

Benefits

Employee Perks

• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• 'Never Stop Growing' is deeply embedded in our DNA - we offer 10 paid study days each year and support employees towards certifications and qualifications - we will pay for the exam and will also give you a pay rise for achieving certs (conditions apply, of course)
• HMO from the first day of your employment
• Addition of one (1) dependent (e.g., your spouse) to the Company's HMO policy (which includes medical coverage plus dental benefits package) on the first day of your employment
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counselors
• Dayshift, weekends off* plus 25 days paid leave annually
• Employee Referral Program (Php 20,000)
• Employee MVP Award (Php 10,000)
• Social events, End of Financial Year and Christmas
• Employee Profit Sharing*
• Loyalty bonus for long-term employees*

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