RTS, Claims

7 days ago

Calamba, Philippines SPX Express Full time

RTS, Claims & Recovery Lead - Sorting Center, Operations, SPX Express (Calamba, Laguna) Overview

RTS, Claims & Recovery Lead – Sorting Center, Operations, SPX Express (Calamba, Laguna).

Responsibilities
  • Manage overall Return to shipper / seller process
  • Ensure that all RTS parcels are dispatched according to the given SOP and KPIs
  • Collaborate with the claims team to manage past due items and ensure minimal claims on RTS
  • Work closely with SOC Ops team, Middle Mile, and Fleet Management on timely dispatch of parcels
  • Participate in the development and implementation of process strategies and tactical execution
  • Assess manpower needs and support the team for proper allocation
  • Provide guidance to RTS/Claims team, evaluate team performance and provide necessary trainings for continuous growth
Qualifications
  • Must be a Bachelor's degree graduate of Industrial/Management Engineering or related field
  • With at least two 5-8 years of relevant experience in warehousing, e-commerce, logistics or related fields
  • Attention to detail and data management
  • Strong knowledge of RTS and Claims processes
  • Familiarity with process improvement tools
  • Proficient in MS Office and Google Applications
  • Good interpersonal and communication skills
  • Willing to be assigned in Calamba, Laguna
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Supply Chain, Project Management, and Strategy/Planning
Industries
  • Transportation, Logistics, Supply Chain and Storage and Manufacturing
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