Training Lead
2 weeks ago
Job Title: Training Lead
Account: E-Commerce Social Media
Work Schedule: Shifting Schedule (Morning, Mid, Graveyard)
Work Arrangement: Onsite (Robinsons Cyberscape Gamma and Omega, Pasig City)
Salary Package: Up to 70,000 - Offers a relocation package
Start Date: ASAP
Headcount: 1
QUALIFICATIONS:
- Minimum of at least 2 years in college or an equivalent diploma.
- Proficiency in English (spoken, written, and reading) at least at a CEFR Level C1 / ILR Level 4.
- Minimum 4 years of experience in BPO or similar environment.
- Minimum of 2 years in a lead/supervisory capacity.
- Experience in conducting Leadership Training and/or Product Specific Training for at least 3 years.
- 3+ years prior experience in developing policies, process documentation, training and communication materials.
- Strong problem-solving and decision-making abilities.
- Extensive knowledge of analyzing training needs and implementing performance gap analysis.
- Above average English oral and written communication skills are a must.
- Strong facilitation skills using Adult Learning Theories.
- Ability to design modules catering to all types of learners.
- Ability to measure training results using participants' Reaction, Learning, Behavior, and ROI.
- Ability to collaborate with other departments to identify training opportunities.
- Strong client liaison skills, particularly in Learning and Development.
- Experience with Learning Management System (LMS) is a plus.
- Strong computer and software skills.
- Candidates must be willing to work rotating shifts.
Qualified candidates should send CV to deborah@gratitudeindia.com
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