Project Staff

3 weeks ago

Panabo, Philippines AboitizPower Full time
Overview

Job ID: 2831; Location: Panabo; Company: Davao Light and Power Co., Inc.; Department: DLPC Panabo Office; Employment Type: Casual; Work Arrangement: On-Site.

The Project Staff - Customer Service Representative is responsible for ensuring the timely updating of cases related to Complaint – Erroneous Consumption through tickets and customer requests. This role also includes processing billing adjustments due to erroneous readings.

Responsibilities
  • Monitor cases related to Complaint – Erroneous Consumption
  • Ensure proper filing and retrieval of documents (Service Contracts)
  • Create FA/FO for inspections due to miscodes and illegal reconnections
  • Process billing adjustments due to high consumption (HighCon) and erroneous readings
Qualifications
  • College graduate of any business-related course
  • Preferably knowledgeable in CRM processes, CCB, MDM, and Zendesk systems
  • Proficient in using Google applications
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