Community Relations Specialist
6 days ago
Job Description
He/she is responsible for monitoring, reviewing, and resolving any issues or complaints that may emerge throughout the customer's life cycle. This role entails developing and maintaining long-term relationships in order to drive sales opportunities, profitability, sustainable business growth, and a high-quality community living experience.
Job Qualifications
- Graduate of BS Mass Communications, Journalism, Communication Arts, or any course with communication, property management, or real estate background.
- Minimum 5 – 6 years relevant work experience in real estate/other related industries and/or handled various community relations functions at the assistant managerial level.
- Highly proficient in all aspects of communication including oral, written, presentation, and negotiation skills.
- Strong critical thinking, problem-solving, and analytical skills.
- Highly proficient in various software applications such as SAP, Smartsheet, and MS Office applications – MS Excel, PowerPoint, and Word, or other accounting software/application.
- Business/financial acumen in relation to community relations, client services market/competition trends, and business processes/operations.
- Ability to deal with and handle (low to moderate) complex/critical problems and tasks relevant to community relations.
- Leadership skills, strategic thinking, result-driven and process approach mindset with a proven track record in driving and achieving business objectives and results.
- Very keen on details specifically on different aspects of community relations.
- Highly proficient in coordinating and collaborating with cross-functional departments, projects, teams, and other stakeholders.
- Demonstrates a high level of Emotional Intelligence (EQ), maturity, professionalism, and resourcefulness.
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