Logistics Coordinator

5 days ago


Makati City, National Capital Region, Philippines Grouper Technology Full time

Healthcare Service Representative

About the Role:

As a Healthcare Service Representative, you will be the first point of contact for our clients, providing exceptional customer service and support. Your primary responsibility is to efficiently coordinate Non-Emergent Medical Transportation (NEMT) for patients, ensuring timely and accurate scheduling.

If you are a highly motivated and customer-focused individual with a passion for providing exceptional healthcare support, we encourage you to apply.

Please note: This is an ONSITE set-up

Key Responsibilities:

  1. Customer Service Excellence: Provide top-notch customer service, ensuring a positive experience for every interaction.
  2. NEMT Coordination: Efficiently coordinate NEMT services, including scheduling, routing, and dispatching.
  3. Prior Authorization: Secure necessary prior authorizations for NEMT services, adhering to strict guidelines and timelines.
  4. Paratransit Scheduling: Schedule transportation for paratransit passengers, taking into account their specific needs and preferences.
  5. Disruption Management: Address and resolve any transportation disruptions promptly and professionally.
  6. Quality Assurance: Maintain high-quality standards by adhering to established procedures and recommending improvements.
  7. KPI Performance: Meet and exceed key performance indicators (KPIs) to ensure optimal service delivery.
  8. Continuous Learning: Stay updated on industry trends and product knowledge through ongoing training and development.

Preferred Experience:

  1. 2-4 years of experience in a BPO/Call Center environment, with a focus on healthcare appointment scheduling and prior authorization for medical transportation.
  2. Experience with healthcare insurance or medical terminology.
  3. Knowledge of NEMT regulations and procedures.

Qualifications:

  1. Excellent verbal and written communication skills.
  2. Strong problem-solving and decision-making abilities.
  3. Ability to multitask and prioritize effectively.
  4. Proficiency in computer systems and software (e.g., CRM, scheduling tools).
  5. Attention to detail and accuracy.
  6. Collaborative approach and willingness to work as part of a team.
  7. Ability to work in a fast-paced environment and adapt to changing priorities.

Other Requirements:

  1. Amenable to work in shifting schedules, holidays, graveyard shift, and weekends if required.
  2. LOCATION: Makati City (100% Onsite Work).
  3. Can start immediately. This is an urgent hiring need

Perks:

  1. 13th Month Pay
  2. Paid Time-Off
  3. Transportation Allowance
  4. Day 1 HMO + 1 dependent

COMPANY OVERVIEW:

Imagenet LLC is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. Imagenet provides claims processing services, including digital transformation, claims adjudication, and member and provider engagement services, acting as a mission-critical partner to these plans in enhancing engagement and satisfaction with plans' members and providers.

The company currently serves over 70 health plans, acting as a mission-critical partner to these plans in enhancing overall care, engagement, and satisfaction with plans' members and providers. The company processes millions of claims and multiples of related structured and unstructured data elements within these claims annually. The company has also developed an innovative workflow technology platform, JetStreamTM, to help with traceability, governance, and automation of claims operations for its clients.

Imagenet is headquartered in Tampa, operates 10 regional offices throughout the U.S., and has a wholly owned global delivery center in the Philippines.

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