Community Support Associate

6 days ago


Cavite City, Calabarzon, Philippines EdLab Limited Full time

Monthly Projects: (may change month by month)
Booking Management

  1. Facilitate end-to-end booking cycle from taking bookings from clients/students, understanding what each booking is meant to achieve and if the booking actually achieved the objective; matching the best tutor for the booking.
  2. Answer client/student enquiries about bookings or specific products, advise client/student on suitable tutors whose characteristics better meet the products' goal and client/student needs.
  3. Audit invoice and other tutor payment records for assigned case group; maintain and audit invoice records of students.

Sales & Marketing

  1. Assist with improving product's marketing materials, and even design (brochure, poster, etc).
  2. Assist with marketing products and services; encourage clients/students to secure more bookings.

Job Requirements:

  1. Minimum 1 year experience in sales and/or marketing.
  2. Relevant experience in project management.
  3. Proficient in graphic design tools like Canva, an advantage.
  4. Strong English communication skills verbal and written.
  5. Proven ability to manage multiple priorities/projects.
  6. Strong commitment to company values and operating principles.
  7. Graduate of any 4-year course preferably Communications/Business related.
  8. With stable high-speed internet connection.
  9. Own reliable laptop/computer capable of running multiple applications at the same time.

Terms & Conditions:
Work Setup: Remote, reporting to Community Support Team Lead and/or VP for Operations / CEO.
Payment: starting offer up to 28k per month; payment increase to 30k starting fourth month.
Work Hours: Shifting/rotating schedule 6am-3pm, 11am-8pm, 6pm-3am; weekday off.
Contract length & type: one (1) year renewable overseas contract, independent contractor.

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