R-105806 MIS Analyst

Let's tomorrow, together.

At Ubiquity, we live by themantra head, heart, and hustle.Headbecause we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be.Heartbecause weare always gracious with our time, our collaboration, and with one another. AndHustlebecause we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.

Sound like the right fit? Your tomorrow looks bright at Ubiquity.

Your Role:

Your Role:

Day-to-day responsibilities:

• Develop and distribute Contact Center reporting.
• Modify, revise, and update scorecards, dashboards, and other reports
• Responsible for data integrity, and accuracy of all reporting requirements.
• Works with Operation, Business Support team to create or modify current reporting.
• Analyzes data to ensure integrity and structures data to help support or provide business recommendations i.e. Performance Metrics

Qualifications:

• Must be a regular employee
• Have reached 6 months tenure in their current role under the same department
• No active disciplinary actions
• Average Scorecard Rating (3 months) should be at least 3.0 or Meets Expectations
• 1-3 years of experience in the same capacity.
• Experience in extracting data from CMS and other reporting platform
• Proficient user of Excel, SQL and understanding call center statistics a must.
• Has intensive experience in creating reports using Power BI and Looker Data Studio.

What we do.

Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.

Come as U are, because U Matter at Ubiquity.

We're committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we're at our best when everyonecan contribute their ideasand feels free to be their most authentic self.