Manager - Telecoms

3 days ago


Manila, National Capital Region, Philippines Okada Manila Full time

Direct message the job poster from Okada Manila

HR Supervisor | Recruitment Operations | Shared Services Hiring | Talent Acquisition & Process Optimization

I. MAJOR RESPONSIBILITIES AND DUTIES:

  • Identifies technologies and solutions to support the technology road map.
  • Provides subject matter expertise to related technology disciplines for collaborative projects.
  • Interact with solution and technology vendors for project services and technology updates, among other engagements.
  • Provides mentoring to IT Technician, Telecoms within the functional group.
  • Collaborates with team members to create and develop plans and design of Telecoms Infrastructure to support new projects and enhancements.
  • Leads proof of concept activities, as well as conduct design and performance assessment of customer projects.
  • Performs service testing and benchmarking for IP services and enhanced customer experience.
  • Provides isolation, resolution, and tracking for escalated alarms and issues.
  • Manages recurring problems and creates and/or implements long term solutions.
  • Escalates incidents to vendor for resolution when necessary.
  • Invokes change management process for every changes that needs to be applied on the network.
  • Reviews service work order from IT Technician group and manage the implementation timeline based on the content.
  • Executes capacity plans and upgrades, ensuring high availability and adherence to Telecoms Infrastructure.
  • Plans and executes proof of concept (POC) activities for new network elements integration, with close coordination to technology vendors and system integrators.
  • Manages trouble tickets and ensure resolution within SLA.
  • Provides assistance via client technical meetings to escalated/recurring concerns.
  • Provides mentoring to IT Technician, Telecoms team members to enhance team technical skills.
  • Designs maintenance activities and creation of knowledge base.
  • Create and maintain detailed network infrastructure diagram and documentation.

II. JOB SPECIFICATIONS

Educational Requirement:

  • Bachelor's Degree in Engineering, IT, Business, or equivalent years of experience.
  • CNNA and Voice Certification is an advantage.
  • At least 5 years of hands-on experience in network operations and support.
  • At least 5 years experience in supporting a large, complex data network.
  • Knowledge in operating systems and infrastructure technology.

Experience Requirements:

  • Telecoms technologies.
  • Knowledge of enterprise VOIP, PABX and Telecoms Infrastructure including protocols, routing, switching, and security.

Skills and Attributes:

Leadership Skills:
  • Problem-solving skills.
  • People Management.
  • Motivational and Coaching skills.
Technical Skills:
  • Advanced troubleshooting and technical skills.
  • IT internal processes, policies and procedures.

Other Qualifications:

  • Fluent in oral and written English.
  • Tagalog & Japanese speaking is an advantage.
  • Self-Motivated.
  • Excellent communication skills and interpersonal skills.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Information Services

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