Manager - Telecoms
3 days ago
Direct message the job poster from Okada Manila
HR Supervisor | Recruitment Operations | Shared Services Hiring | Talent Acquisition & Process OptimizationI. MAJOR RESPONSIBILITIES AND DUTIES:
- Identifies technologies and solutions to support the technology road map.
- Provides subject matter expertise to related technology disciplines for collaborative projects.
- Interact with solution and technology vendors for project services and technology updates, among other engagements.
- Provides mentoring to IT Technician, Telecoms within the functional group.
- Collaborates with team members to create and develop plans and design of Telecoms Infrastructure to support new projects and enhancements.
- Leads proof of concept activities, as well as conduct design and performance assessment of customer projects.
- Performs service testing and benchmarking for IP services and enhanced customer experience.
- Provides isolation, resolution, and tracking for escalated alarms and issues.
- Manages recurring problems and creates and/or implements long term solutions.
- Escalates incidents to vendor for resolution when necessary.
- Invokes change management process for every changes that needs to be applied on the network.
- Reviews service work order from IT Technician group and manage the implementation timeline based on the content.
- Executes capacity plans and upgrades, ensuring high availability and adherence to Telecoms Infrastructure.
- Plans and executes proof of concept (POC) activities for new network elements integration, with close coordination to technology vendors and system integrators.
- Manages trouble tickets and ensure resolution within SLA.
- Provides assistance via client technical meetings to escalated/recurring concerns.
- Provides mentoring to IT Technician, Telecoms team members to enhance team technical skills.
- Designs maintenance activities and creation of knowledge base.
- Create and maintain detailed network infrastructure diagram and documentation.
II. JOB SPECIFICATIONS
Educational Requirement:
- Bachelor's Degree in Engineering, IT, Business, or equivalent years of experience.
- CNNA and Voice Certification is an advantage.
- At least 5 years of hands-on experience in network operations and support.
- At least 5 years experience in supporting a large, complex data network.
- Knowledge in operating systems and infrastructure technology.
Experience Requirements:
- Telecoms technologies.
- Knowledge of enterprise VOIP, PABX and Telecoms Infrastructure including protocols, routing, switching, and security.
Skills and Attributes:
Leadership Skills:- Problem-solving skills.
- People Management.
- Motivational and Coaching skills.
- Advanced troubleshooting and technical skills.
- IT internal processes, policies and procedures.
Other Qualifications:
- Fluent in oral and written English.
- Tagalog & Japanese speaking is an advantage.
- Self-Motivated.
- Excellent communication skills and interpersonal skills.
Mid-Senior level
Employment typeFull-time
Job functionInformation Technology
IndustriesInformation Services
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