Customer Service Agent

Explore this opportunity as a Customer Service Agent in Iloilo International Airport and join our growing team at 1Aviation

• Attend to passenger needs and requirements based on company policies and procedures within the assigned area.
• Ensure that 1Aviation's Vision, Mission, and Values are achieved.
• Promote and ensure compliance with quality, safety, security, and customer service standards based on regulatory requirements, government laws, acceptable industry standards, and company policies and procedures.
• Perform tasks based on the training provided.
• Attend pre-flight briefings conducted at least 30 minutes before the opening of check-in counters.
• Attend post-flight briefing.
• Observe on-time opening and closing of counters/gates as required by the Carrier.
• Maintain cleanliness and orderliness of counters/gates at all times.
• Attend to guests' inquiries and provide solutions based on company policies and procedures.
• Handle flight disruption-related issues within authorized parameters and established standards.
• Escalate to station management issues/challenges beyond authority.
• Generate ancillary reports and ensure all irregularities are recorded.
• Prepare documents and endorse special handling guests to designated personnel.
• Prepare sales reports and handle cash collections/sales for safekeeping and bank remittances for deposit.
• Remain at the airport for at least 30 minutes after dispatching the last flight for the day as a precaution in case the flight returns.
• Perform other duties as assigned by the Immediate Superior.

• Must be a graduate of a 4-year course, preferably in Hospitality Management/Tourism.
• Preferably with work experience in a Customer Service environment.
• Service-oriented.
• Above-average communication skills.
• Analytical skills.

Experience Range: 0 - 1 years

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