Associate Director Network Operations Engineering

Associate Director Network Operations Engineering

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
  

The Impact you will have in this role:
The Enterprise Network Services team is responsible for maintaining the highest level of availability and performance of infrastructure across the enterprise. Responsibilities span across all ITSM areas (Incident, Problem, Change, and Service Delivery). It also includes representing infrastructure services on projects and enterprise-wide efforts like Disaster Recover and Network modernization. It requires collaboration between operations, engineering, and architecture to maintain existing infrastructure as well as modernizing technology.

Your Primary Responsibilities:

• Lead a team that provides 24x7 support to all areas of the DTCC enterprise network including campus, WAN, DMZs, and extranets.
• Implement, and support new technologies within the network environment.
• Spearhead troubleshooting efforts with external clients, internal clients, and major incident management teams.
• Assist with key projects and work, including pre & post implementation testing and planning.
• Coordinate scheduling and implementation of system maintenance, release updates, hardware upgrades, and/or new technology deployments adhering to stringent change management policies and maintenance windows.
• Implement performance and statistical monitoring to develop procedures and standard processes which improve overall environment.
• Leads risk across the environment including scheduling maintenance and implementation of changes.
• Handles system events or major incidents with urgency. Advances as appropriately required.
• Maintain documentation including baseline standards, processes, and procedures. Keep documents up to date and align with emerging industry standards.
• Support DDoS and penetration testing as well as any required remediation efforts
• Monitor metrics to ensure system performance meets requirements
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; advances appropriately

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Qualifications:

• Minimum of 8 years of related experience
• Bachelor's degree or equivalent experience in Telecom Engineering, Systems Engineering or equivalent
• CCNP Certificate
• ITIL certification preferred

Talents Needed for Success:

• Fosters a culture where honesty and transparency are expected.
• Knows the latest on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date.
• Collaborates well and manages technical resources within and across teams.
• Communicates openly with team members and others.
• Resolves disagreements between colleagues effectively, minimizing the impact on the wider team.
• Networking Operational and Engineering skills in a global enterprise environment focused on Layer 2 & 3, DNS, Load Balancing and security.
• Demonstrable experience troubleshooting complex network issues.
• Superior customer service skills.
• Superb communication skills, both written and verbal.
• Ability to work in fast paced environment with stringent service levels.
• Risk minded, with the ability to work independently and as a team.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.