Account Manager
1 week ago
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers.
About the Job
The Account Manager's responsibility is to maintain a positive relationship with Ninja Van's international and local PH clients and cater not only to their day-to-day operational needs but also be a quick-response team that handles situations and escalations as they arise. This role is both a vanguard and a firefighter - the Account Manager will be the focal person for the client and reach out to people within Ninja Van PH networks, being in the best position to assist them.
Main Duties
- Overall management of customer account needs, e.g., shipment handling requests, shipment status, booking and pick up, concerns and issues, requests.
- Familiarise with the daily needs of customer accounts/shippers, understand the customer's business framework and requirements, and align it with Ninja Van's PH resources and services.
- Ensure that processes are followed while also looking into improving these processes not just for corporate accounts but for Ninja Van as a whole.
- Responsible for hitting operational KPIs through shipment monitoring from inbound, pick up until delivery, data analysis, and project management.
- Maintain good and positive relations with clients and ensure their stickiness to the company's service by being consistently responsive to all communication channels.
- Familiar with all legs of operations and ensure the process flow of the clients' parcels are moving seamlessly and well monitored.
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