Quality and Customer Experience Manager
5 days ago
We are seeking an experienced and visionary Quality and Customer Experience Manager to join our leadership team. The successful candidate will oversee and improve all aspects of customer interactions, ensuring consistent high-quality services across all touch points.
If you have a passion for delivering exceptional customer experiences and driving business growth through quality excellence, you are the leader we are looking for.
Key Responsibilities:- Develop and implement comprehensive quality and customer experience strategies aligned with business objectives
- Lead cross-functional teams to design, implement, and monitor processes that enhance customer satisfaction and loyalty
- Analyze customer feedback, market trends, and industry benchmarks to identify areas for improvement
- Collaborate with departments to develop and implement quality standards, policies, and procedures
- Drive continuous improvement initiatives to achieve quality and customer experience excellence
- Establish and manage key performance indicators (KPIs) to measure quality and customer experience performance
- Foster a customer-centric culture across the organization
- Develop and manage budgets related to quality and customer experience initiatives
- Minimum 10 years of experience in quality management, customer experience, or a related field
- Proven track record of improving customer satisfaction and loyalty
- Strong leadership and strategic planning skills
- Excellent communication, collaboration, and problem-solving skills
- Ability to analyze complex data and make informed decisions
- Experience with quality management frameworks and preferably with certification
-
Customer Experience Specialist
17 hours ago
Manila, National Capital Region, Philippines Global Quality Waters and Environmental Solutions Tech., Inc Full timeAbout the CompanyAt Global Quality Waters and Environmental Solutions Tech., Inc, we strive to deliver exceptional customer service and support to our valued clients. Our goal is to ensure a seamless and positive customer experience.
-
Customer Experience Quality Manager
4 days ago
Manila, National Capital Region, Philippines Stark Asia Solutions Inc. Full timeWe are seeking a highly motivated and experienced Customer Experience Quality Manager to join our team at Stark Asia Solutions Inc.This role involves overseeing the quality of customer interactions (calls, emails, chats) to ensure adherence to standards. It includes documenting issues, providing feedback, and contributing to the training process.The position...
-
Customer Experience Manager
4 days ago
Manila, National Capital Region, Philippines Avanteph Staffing and Consultancy Inc. Full timeWe are seeking an experienced Restaurant Manager to join our team at Avanteph Staffing and Consultancy Inc. The ideal candidate will have a proven track record of successful leadership and team management in a fast-paced restaurant environment.Key Responsibilities:Manage daily operations, including food preparation, service quality, and customer...
-
Customer Experience Specialist
5 days ago
Manila, National Capital Region, Philippines Global Quality Waters and Environmental Solutions Tech., Inc Full timeAbout the RoleWe are seeking a skilled Customer Care Coordinator to provide exceptional customer service and support to our valued clients.This full-time role is based in Metro Manila, where you will be the primary point of contact for customer inquiries and concerns, ensuring a seamless and positive customer experience.Key Responsibilities:Responding to...
-
Customer Experience Ambassador
5 days ago
Manila, National Capital Region, Philippines WHG Customer Services Philippines, Inc. Full timeAbout the RoleOverviewWe're seeking a highly motivated and goal-oriented Outbound Customer Success Representative to join our growing outbound team. In this role, you'll be responsible for making outbound calls to customers, gathering their feedback on William Hill UK, helping to resolve any issues, and sharing information about our exciting products and...
-
Customer Experience Specialist
2 days ago
Manila, National Capital Region, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full timeWe are seeking a skilled Customer Experience Specialist to join our team at Outsourced Quality Assured Services Inc. (ISO Certified). In this critical role, you will be responsible for delivering exceptional onboarding experiences and driving long-term retention strategies.Responsibilities:Onboarding• Develop strong relationships with clients and...
-
Compliance and Quality Assurance Manager
19 hours ago
Manila, National Capital Region, Philippines Customer Frontline Solutions, Inc Full timeAbout the Position:This is an exciting opportunity to join our dynamic team as a Compliance and Quality Assurance Manager at Customer Frontline Solutions, Inc.The successful candidate will be responsible for auditing performance, documenting findings, and developing corrective actions.Duties and Responsibilities:Audit performance and document findingsAssess...
-
Quality Assurance Manager
19 hours ago
Manila, National Capital Region, Philippines Customer Frontline Solutions, Inc Full timeAbout the RoleWe are looking for a Quality Assurance Manager to oversee the implementation and maintenance of FDA requirements for medical oxygen.ResponsibilitiesQuality Incident/Accident Investigation and Action Plans Closed-outTimely reporting and investigation on any occurrence of incident, accident, and near misses.Involvement in all RCA for MMC medical...
-
Customer Experience Manager
20 hours ago
Manila, National Capital Region, Philippines Roma wellness and beauty centre Full timeThe Customer Experience Manager at Roma wellness and beauty centre is responsible for maintaining high levels of customer service, handling concerns effectively, and ensuring an exceptional client experience that fosters loyalty and retention.Main ResponsibilitiesSales & Business Growth: Develop and implement sales strategies to drive revenue growth,...
-
Customer Relations Manager
5 days ago
Manila, National Capital Region, Philippines Global Quality Waters and Environmental Solutions Tech., Inc Full timeAbout This OpportunityAre you a customer service expert looking for a new challenge?We have an exciting opportunity for a Customer Care Coordinator to join our team at Global Quality Waters and Environmental Solutions Tech., Inc.Key Responsibilities:Respond to customer inquiries and complaints via phone, email, and other communication channelsTroubleshoot...
-
Customer Experience Manager
5 days ago
Manila, National Capital Region, Philippines AFNI PHILIPPINES, INC. Full timeAchieve excellence as a CX Supervisor at AFNI PHILIPPINES, INC.! We are looking for a results-driven professional to join our team and drive quality and customer satisfaction.The successful candidate will have a proven track record of improving quality metrics and leading high-performing teams. They will also possess excellent communication and leadership...
-
Quality Audit Professional
19 hours ago
Manila, National Capital Region, Philippines Customer Frontline Solutions, Inc Full timeAbout the Role:This is an exciting opportunity to join our dynamic team as a Quality Audit Professional at Customer Frontline Solutions, Inc.The successful candidate will be responsible for assessing performance, generating detailed reports, and preparing presentations for management.Duties and Responsibilities:Audit interactions and documentationAssess...
-
Customer Experience Quality Analyst
20 hours ago
Manila, National Capital Region, Philippines IntouchCX Full timeWe're changing the way people think about customer service, and we need your help. As a Career Development Coach in our Contact Center, you'll play a vital role in shaping the performance of our Customer Service Representatives and Tier 2 teams.About the Job:You'll be responsible for monitoring the daily performance of our CSRs and CSA/CX teams, recording,...
-
Remote Accountant Job Australia
5 days ago
Manila, National Capital Region, Philippines All for One Customer Experience Full timeJob OverviewAll for One Customer Experience is a leading company that values innovation and customer satisfaction.We are currently seeking a skilled Financial Accountant to manage our Australian-based retail apparel client's financial operations remotely.
-
Director of Quality and Experience
5 days ago
Manila, National Capital Region, Philippines R2 Group of Exclusive Brands Full timeAbout This RoleWe are seeking a Quality Excellence Leader who can drive business growth through quality excellence and deliver exceptional customer experiences.This leadership role is responsible for developing and implementing comprehensive quality and customer experience strategies aligned with business objectives leading cross-functional teams to design...
-
Customer Experience Manager
6 days ago
Manila, National Capital Region, Philippines TDCX Group Full timeTDCX Group helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint.As a Customer Experience Manager, you will collaborate with Operations, Training, and Clients in developing and enhancing evaluation programs that target the objectives of...
-
Specialist, Quality Assurance
3 weeks ago
Manila, National Capital Region, Philippines TTEC Customer Care Management Philippines Inc Full timeWhat You'll be DoingDo you have a passion to help boost performance? Do you love pinpointing areas for improvement?You'll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help ensure proper information is being given to customers while you analyze spreadsheets to pinpoint any...
-
Medical Quality Assurance Specialist
5 days ago
Manila, National Capital Region, Philippines Customer Frontline Solutions, Inc Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Medical Quality Assurance Specialist to join our team at Customer Frontline Solutions, Inc.Key ResponsibilitiesGMP ImplementationEnsure compliance with FDA regulations related to medical oxygen supply and distribution within our facilities.Verify and confirm operational requirements and...
-
Quality Assurance Coordinator
5 days ago
Manila, National Capital Region, Philippines Customer Frontline Solutions, Inc Full timeAbout the PositionWe are looking for a highly skilled Quality Assurance Coordinator to join our team at Customer Frontline Solutions, Inc.Key ResponsibilitiesGMP ImplementationSupport the implementation of GMP policies and procedures related to medical oxygen supply and distribution.Assist in monitoring and maintaining analyzer calibration validity.Quality...
-
Financial Services Manager Position
5 days ago
Manila, National Capital Region, Philippines All for One Customer Experience Full timeAbout the RoleWe are seeking a seasoned Financial Accountant to join our team on a remote basis.This role involves managing the financial aspects of our Australian-based retail apparel client, ensuring accurate and timely financial reporting.Main Responsibilities:Manage the general ledger, including monthly balance sheets and banking reconciliationsReconcile...