Aftersales Manager
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Job Description:
The Aftersales Manager oversees the overall performance of the service, parts, and customer support operations to ensure exceptional aftersales experience aligned with DENZA’s premium brand standards. The role focuses on operational excellence, customer satisfaction, profitability, and team leadership while maintaining compliance with manufacturer and dealership policies.
Qualifications:
Bachelor’s degree in Business, Engineering, or related field
Minimum of 5 years experience in automotive aftersales, with leadership exposure
Strong background in service operations, customer relations, and KPI management
Excellent leadership, communication, and problem-solving skills
Experience in premium or luxury automotive brands is a strong advantage
Customer-centric mindset with strong business acumen
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