Customer Service Representative | TSR

4 days ago

Pasig, Metro Manila, Philippines Miranda HR Full-time ₱200,880 - ₱312,480 Contract

On-site - Pasig No Exp Required Bachelor Full-time

Job Description

Employee Recognition and Rewards

Holiday Gifts, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance

Professional Development

Job Training

  • Provide exceptional technical support to customers via phone, email, and chat.
  • Troubleshoot and resolve technical issues related to products and services.
  • Develop and maintain strong customer relationships for effective after-sales support.
  • Document issues and resolutions accurately for future reference and quality assurance.
  • Assist in the training of new team members on technical support procedures.

Must Have:

  • Educational Qualifications:Bachelor’s degree in a relevant field is preferred.
  • Experience Level:0–2 years of experience in technical support or a related field.
  • Skills and Competencies:Proficient in English, with excellent written and verbal communication skills.
  • Skills and Competencies:Strong technical aptitude to understand and diagnose customer issues.
  • Qualities and Traits:Customer-focused with excellent problem-solving abilities.
  • Responsibilities and Duties:Ability to work well under pressure in a fast-paced environment.
  • Working Conditions:Availability to work flexible hours, including evenings and weekends as needed.

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