Store Manager

7 days ago


Baguio City, Cordillera, Philippines International Toy World, Inc. Full time

Primary Responsibility:

Responsible for planning, controlling, and directing selling activities and personnel for the attainment of sales targets.

Key Accountabilities

  1. Sales Achievement Plan
    • Execute directions and sales strategies to achieve or improve on sales targets.
    • Propose innovative ideas to increase market share.
    • Ensure that the store is adequately manned and that personnel shifts are properly scheduled considering sales transaction trends and for the fulfilment of non-sales activities.
  2. Customer Engagement
    • Ensure high levels of customer satisfaction through excellent service.
    • Handle customer complaints, with the end in view of promoting customer goodwill.
    • Obtain information from customers and salespeople on merchandise for feedback to merchandising and management.
  3. Store Administration
    • Ensure standard operating procedures and compliance with Company policies are strictly implemented.
    • Ensure that standards for cleanliness and orderliness in the selling area are maintained for a wholesome and pleasant shopping atmosphere.
    • Maintain attractive merchandise presentation and fresh appearance to induce customers to buy. Ensure proper placement of signages.
    • Ensure proper maintenance and use of resources/supplies/facilities and equipment to minimize engineering costs and repairs for the convenience of customers.
    • Ensure strict adherence of counter personnel to set counter policies, systems, and procedures.
  4. Merchandise and Stock Management
    • Coordinate closely with Merchandising and Consignors office to ensure full stock of fast-selling items and to avoid stock-out of merchandise.
    • Enforce standard procedures to ensure that merchandise is correctly tagged/priced.
    • Monitor and control movement of stocks in store; coordinate with Warehouse Supervisor/Manager and Senior Manager on proper scheduling and execution of warehousing activities in consonance with selling requirements and standard procedures.
    • Implement measures to reduce merchandise losses for improved profitability. Increase subordinates' consciousness of merchandise security requirements.
  5. People Management
    • Conduct personnel performance appraisals to assess training needs and build career paths.
    • Coordinate with Store Consignor and Merchandising on performance of Consignors and Demos.
    • Approve requests and authorization on personnel administration matters (leaves, undertime authorization, disciplinary actions, etc.)
    • Motivate staff.
    • Coordinate with HR to hire the right candidates.
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