Systems and Database Administrator
1 week ago
Company and Position Summary
SomnoMed, a public company listed on the ASX, is the global leader in innovation, design, manufacturing and selling of custom made, approved and clinically validated medical devices for the treatment of obstructive sleep apnoea via oral appliances. SomnoMed's products, teams, processes and systems all aim at helping people across the globe sleep better, and live longer, healthier lives. Hundreds of thousands of patients worldwide have already benefited from this assistance to navigate the diagnosis of Obstructive Sleep Apnoea and the oral device treatment pathway to successful outcomes.
Key Working Relationships
- Direct support to the Global IT Operations Manager for Information Technology
- Regional IT representatives
- Outsourced Services
Technical Operations
- Monitor performance and maintain systems according to requirements and SLA
- Provide global customer-focused technical support on both hardware and software issues & requests
- Upgrade systems and processes as required for enhanced functionality and security issue resolution
- Administer infrastructure, including firewalls, databases, malware protection software and other processes
- Use our ticketing system to provide first-level hands-on desktop & technology support for remote end users
- Build & maintain ticket system knowledge base articles, help articles & FAQs to agreed standards
- Analyze, diagnose, and resolve system and network issues reported by end users on a variety of software applications, operating systems, and IT equipment
- Ensure new equipment is installed and ready to operate on schedule by coordinating with vendors to verify timely product delivery
- Maintain an accurate inventory of hardware, software, phones, and licenses
- Manage Windows Active Directory user accounts, groups & building access control in accordance with company policies
- Provide occasional data centre system support with guidance from senior infrastructure personnel
- Report and respond to malware or security concerns
- Recommend opportunities for hardware, software standardization, process simplification, automation, and endpoint management
- Implement and administer the global Mobile Device Management
Customer Service
- First point of global IT contact in providing customer support regarding the usage of SomnoMed systems
- Assist customers with regards to the usage of Global SomnoMed systems
- On Call 24/7 whenever needed to support, administer and assist the global operations
Development Of Ways Of Working
- Ability to understand and resolve complex technical problems
- Guide internal staff on use of technology, information assurance, security policies and guidelines
- Assist with managing policies and procedures for hardware/software upgrades
- Perform technology needs research and analysis
- Monitor system performance and conduct network analysis
- Administer Office 365, Active Directory, and design Group Policy Objects (GPOs)
- Perform other duties as assigned, while demonstrating a commitment to professional growth
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