Service Officer

4 weeks ago

Bicol, Philippines SupportFinity™ Full time
Job Summary

Ensures strict implementation and consistent compliance with the policies and procedures of the Bank, BSP/AMLA regulations, and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives aimed at total customer satisfaction.

Location

Willing to be assigned at One Bonifacio High Street.

How will you contribute?
  1. Supports the Service Manager in managing branch operations, focusing on vault/ATM cash levels, vault operations, and tellering functions.
  2. Ensures BC compliance with all regulatory and internal policies and procedures.
  3. Analyzes and executes service tasks to increase deposits, fees, revenues, and cross-selling referrals.
  4. Manages risk areas to eliminate errors, lapses, irregularities, and potential financial or reputational losses.
  5. Supports the Service Manager in achieving business center service standards by providing excellent service, quick turnaround, and error-free processing for customer satisfaction.
  6. Ensures productivity and administrative matters align with guidelines, policies, budgets, and limits.
  7. Coaches and mentors Service Associates to ensure proper training according to management expectations.
What will make you successful?
  1. Ability to stay focused and determined during stressful times; organized and tolerant to stress, ensuring timely completion of work.
  2. At least a 4-year degree in business or a service industry-oriented course.
  3. Extensive knowledge of bank policies and procedures for branch operations.
  4. Experience in sales/marketing within a bank is an advantage.
About the company

RCBC

Be vigilant about potential scams, phishing attempts, or fraudulent activities. Seek credible sources or reviews to assess the trustworthiness of the company. Your personal and financial security is paramount. SupportFinity is not responsible for any consequences from sharing information with unauthorized or fraudulent entities.

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