FBS Account Manager

3 days ago

Manila, National Capital Region, Philippines Shopee Full time
Overview

Shopee Manila is seeking a proactive, business-minded Account Manager to support and grow the Fulfilled by Shopee (FBS) seller base. You will work with seller decision-makers (e.g., e-commerce managers, business owners) and internal teams to drive operational performance, enhance seller satisfaction, and unlock sales growth. This role blends relationship management, business analysis, and operational execution with a strong customer orientation and maturity.

Responsibilities
  • Seller Success & Relationship Management: Serve as the main contact for assigned sellers, including senior stakeholders; build long-term, trust-based relationships and stay responsive, even beyond standard work hours if needed; drive seller engagement, retention, and satisfaction.
  • Operational & Performance Support: Ensure smooth onboarding and FBS compliance; monitor inventory and replenishment to prevent stockouts; address billing, reconciliation, and value-added service (VAS) concerns; coordinate with internal teams (e.g., warehouse, logistics, finance) to resolve seller issues.
  • Growth & Business Insight: Analyze data to identify growth opportunities and risks; build action plans to increase ADO (Average Daily Orders) and expand assortment; support campaigns and initiatives with category and marketing teams; conduct performance reviews and ensure policy compliance.
Requirements
  • Bachelor's degree in Business, Marketing, Operations, or related field.
  • 3–5 years of experience in account management, operations, or e-commerce fulfillment.
  • Excellent communication and relationship management skills.
  • Mature, self-driven; able to manage complex accounts independently.
  • Proficient in Excel/Google Sheets; data-driven and analytical.
  • Flexible and responsive to seller needs beyond standard hours if required.
  • Customer-first mindset with a passion for business growth.
  • Chinese language skills (speaking and writing) are an advantage.
Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Sales, Business Development, and Strategy/Planning
  • Industries: Internet Marketplace Platforms and Technology, Information and Internet
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