Data Analyst

2 weeks ago


Makati City, National Capital Region, Philippines SuperStaff Full time

Responsibilities:

  1. Manage Vendor databases, update contact information, interaction history, and other important records.
  2. Ensure Vendor data remains accurate and up-to-date.
  3. Track technical support tickets (JIRA tickets, Employee onboarding/offboarding/mutation tickets, etc.) and ensure that support tickets are prioritized and completed on target time.
  4. Service Quality Monitoring:
    1. Monitor the number of agent interactions with customers to ensure good service level performance.
    2. Provide feedback to management related to improvements that can be made.
  5. Manage documents related to customer complaints, customer information, or customer-specific requests. Ensure that all documents relating to customer service are properly preserved.
  6. Reporting and Analysis:
    1. Help in the preparation of customer care performance reports, including response times and customer satisfaction levels.
    2. Contribute to data analysis to identify trends and areas of improvement.
Requirements
  • Candidates must possess at least a Diploma or a Bachelor's Degree.
  • Ability to multitask, set priorities, and manage time effectively.
  • Familiarity and experience with a smartphone, online shop, and other online apps.
  • Detail-oriented person.
  • The candidate must have a service-oriented attitude.
  • An outgoing person who is friendly but remains professional.
  • Willingness to work on a shift, including working on a holiday.
  • Knowledge of customer service practices and principles.
  • A focused attitude for solving customer's issues quickly and comprehensively.
  • Customer focus and adaptability to different personality types.
  • Ability to deal with stress and work pressure.
  • Native speaker of Korean with B1/B2 English skill.

Benefits:

  • HMO with 1 free dependent upon hire.
  • Life Insurance.
  • 20 PTO credits annually.
  • VL and SL cash conversion.
  • Annual Performance-Based Merit Increases and Employee Recognition.
  • Great Company Culture.
  • Career Growth and Learning.
  • A laptop will be provided by the company.
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