Training Manager
2 weeks ago
- Must be a resident of Cavite or nearby cities.
- Bachelor's degree in Business, Education, Human Resources, or a related field.
- 5+ years of experience in Training and Quality Management, 3 years in a leadership role preferably in the BPO industry.
- Strong understanding of adult learning principles, instructional design, and training methodologies.
- Experience in quality assurance frameworks, call calibration, and performance improvement strategies.
- Knowledge of LMS, e-learning tools, and quality monitoring systems.
- Excellent analytical, problem-solving, and data-driven decision-making skills.
- Possesses strong assertiveness in leading training initiatives, demonstrating determined decision-making skills to drive impactful learning programs and business results.
- Ability to manage multiple projects, meet deadlines, and work in a fast-paced environment.
Training Program Development & Delivery:
- Design, develop, and implement training programs for new hires, ongoing employee development, leadership, and skills enhancement.
- Conduct training sessions using various methodologies, including instructor-led training (ILT), virtual training, and e-learning.
- Develop training materials such as manuals, presentations, and interactive learning modules.
- Ensure training content is up-to-date and aligned with company policies, industry standards, and best practices.
Training Needs Analysis & Evaluation:
- Assess training needs through surveys, interviews, and performance evaluations.
- Collaborate with department heads to identify skill gaps and create tailored training programs.
- Evaluate the effectiveness of training programs using feedback, assessments, and performance metrics.
- Continuously improve training content based on employee feedback and business objectives.
Quality Assurance & Compliance:
- Develop and maintain quality standards, policies, and guidelines to ensure exceptional service delivery.
- Implement and manage Quality Monitoring Programs to evaluate customer interactions, operational processes, and compliance adherence.
- Analyze quality audit results and provide actionable insights to improve service and operational efficiency.
- Collaborate with Operations and other departments to address performance gaps and implement corrective actions.
- Ensure compliance with company policies, industry regulations, and client requirements.
- Drive continuous process improvement initiatives to enhance quality and customer satisfaction.
Team Leadership & Development:
- Lead and mentor Training and Quality teams, ensuring alignment with business objectives.
- Provide coaching, performance evaluations, and career development opportunities for trainers and quality analysts.
- Foster a culture of continuous learning, process excellence, and service improvement.
- Coordinate cross-functional collaboration between Training, Quality, Operations, and Client Services.raining sessions.
Compliance & Process Improvement:
- Ensure all training programs comply with company policies, industry regulations, and legal requirements.
- Stay updated on emerging training technologies and trends to enhance learning experiences.
- Implement process improvements to optimize training efficiency and effectiveness.
Stakeholder Collaboration & Reporting:
- Partner with Operations and Client Services to ensure training and quality programs align with business needs.
- Present training and quality performance reports to leadership, highlighting trends, successes, and areas for improvement.
- Communicate training objectives, progress, and outcomes to leadership and key stakeholders.
-
Training Development Manager
7 days ago
Cavite City, Calabarzon, Philippines Schneider Electric Gruppe Full timeJob DescriptionWe are seeking a highly motivated Training Development Manager to join our team. The ideal candidate will have excellent communication skills, leadership management skills, and the ability to mentor, coach, and lead individuals at all levels of an organization.ResponsibilitiesSkills Assessment: Assess the organization's training needs via...
-
Sales Training and Accreditation Manager
1 week ago
Cavite City, Calabarzon, Philippines Property Company of Friends, Inc. Full timeJob SummaryPrimarily in-charged of providing high-quality training and a smooth accreditation journey to the SBU4 Sales Team.Duties and ResponsibilitiesSales TrainingCreate effective training modules for new agents.Conduct trainings not limited to BOP, EXPO, and Docs (Trinity).Continuously improve existing training modules based on the needs of the Sales...
-
Senior Training Specialist
7 days ago
Cavite City, Calabarzon, Philippines Schneider Electric Gruppe Full timeJob Description - Senior Training Specialist (0099S3)Senior Training Specialist - 0099S3ResponsibilitiesSupports the Global Hub Learning University (GHLU) Lead by managing training reports, delivering release information/communications, creating/updating training materials/modules and facilitating courses for GHLU.Facilitates Language and Soft Skills...
-
Corporate Training Specialist
11 hours ago
Cavite City, Calabarzon, Philippines Chromaesthetics Inc Full timeWhat You'll Do:As a Learning and Development Specialist at Chromaesthetics Inc., you will be responsible for developing and implementing training programs that cater to the diverse needs of our employees. Your primary focus will be on creating a tailored approach to address skill gaps and promote employee growth. To achieve this, you will work closely with...
-
Training and Development Engineer
3 days ago
Cavite City, Calabarzon, Philippines Schneider Electric Full timeWe are seeking a highly skilled Training and Development Engineer to join our team at Schneider Electric. In this role, you will be responsible for designing and delivering training programs that meet the needs of our employees and customers.">Key Responsibilities:To design and deliver training programs that meet the needs of our employees and customers.To...
-
IT Training and Development Specialist
7 days ago
Cavite City, Calabarzon, Philippines Schneider Electric Gruppe Full timeAbout the RoleThis Technical Development Engineer position plays a key role in designing and implementing technical skills development programs for our Technical Support Engineers and Agents. The ideal candidate will have a strong background in IT training and development, as well as excellent communication and interpersonal skills.Main...
-
F&B Training Manager
7 days ago
Paranaque City, Calabarzon, Philippines Solaireresort Full timeSolaire Resort Entertainment City is a premier destination for entertainment and leisure. We are currently seeking a highly skilled Training and Development Supervisor to join our team in the Food and Beverage department.The successful candidate will be responsible for conducting and coordinating the Food & Beverage Training Program, as well as enforcing...
-
Compliance Manager
7 days ago
Cavite City, Calabarzon, Philippines HR Primo Management Services Full timeDirect message the job poster from HR Primo Management ServicesAs a Compliance Manager, you are responsible for overseeing the company's adherence to regulatory requirements, including FDA, ISO standards, and other industry regulations. The role involves developing, implementing, and monitoring compliance policies, managing documentation, and ensuring...
-
Instructional Design Manager
11 hours ago
Cavite City, Calabarzon, Philippines Chromaesthetics Inc Full timeJob Overview:We are seeking an experienced Learning and Development Specialist to lead the design, delivery, and evaluation of our employee training programs. As a key member of our HR team, you will be responsible for developing and implementing training initiatives that support our company's strategic objectives and enhance employee capabilities.Main...
-
Senior Human Resources Manager
7 days ago
Cavite City, Calabarzon, Philippines The Tagaytay Highlands International Golf Club Inc. Full timeAs a Senior Human Resources Manager at The Tagaytay Highlands International Golf Club Inc., you will be responsible for overseeing the entire human resources function. With at least three years of experience in recruitment, training and development, and performance management, you will play a key role in shaping the company's workforce strategy.Key...
-
Sales Development Manager
3 days ago
Cavite City, Calabarzon, Philippines Hyundai Silang Cavite Full timeAt Hyundai Silang Cavite, we are looking for a Sales Trainer to develop and implement effective sales training programs.Key Responsibilities:Develop comprehensive sales training programs that meet the needs of new and existing staff.Conduct engaging training sessions using various instructional techniques, both in-person and remotely.Evaluate training...
-
Professional Development Manager
6 days ago
Cavite City, Calabarzon, Philippines Cosmocare International, Inc. Full timeAbout Us:Cosmocare International, Inc. is a leading provider of beauty and wellness services. We are committed to delivering exceptional results and providing our clients with the best possible experience.We are seeking a highly skilled and experienced Senior Salon Trainer to join our team. In this role, you will be responsible for delivering technical...
-
Training and Development Executive
5 days ago
Paranaque City, Calabarzon, Philippines Okada Manila Full timeAbout the Opportunity:We are seeking a Training and Development Executive to join our team at Okada Manila. The successful candidate will be responsible for designing and implementing training programs that enhance the skills and knowledge of our employees.The ideal candidate will have a Bachelor's Degree in Psychology, Human Resources, Learning and...
-
HR Training Specialist
5 days ago
Paranaque City, Calabarzon, Philippines Okada Manila Full timeAbout the Role:We are looking for an experienced HR Training Specialist to join our team at Okada Manila. The successful candidate will be responsible for developing and implementing training programs that enhance the skills and knowledge of our employees.The ideal candidate will have a Bachelor's Degree in Psychology, Human Resources, Learning and...
-
Hybrid Community Manager
7 days ago
Cavite City, Calabarzon, Philippines Tier1usa Full timeAs a member of our team, you will have the opportunity to make a real impact on our clients' work and lives. This is an exciting opportunity to join our team as a Specialist, Knowledge Management at Tier1usa.About the RoleThis is a key leadership role within our organization, responsible for developing and implementing strategies to onboard and train new...
-
Order Management Specialist
5 days ago
Cavite City, Calabarzon, Philippines JMSI Inc. Full timeAt JMSI Inc., we are seeking a highly skilled Order Management Specialist to join our team. As an essential member of our operations, this individual will be responsible for supervising the ordering process, ensuring timely and accurate order fulfillment, and providing exceptional customer service.Key Responsibilities:Supervise the ordering team to guarantee...
-
Assistant Restaurant Manager
2 weeks ago
Cavite City, Calabarzon, Philippines Jollibee Group of Companies Full timeSelect how often (in days) to receive an alert:The Assistant Restaurant Manager 1 (ARM 1) supports the Restaurant Manager in achieving the store targets through effective management of store operations. Specifically, the ARM-1 serves as the store's Food Safety Officer and P&L Custodian, and leads the store in Production Quality. The ARM is also responsible...
-
Compliance Manager Professional
7 days ago
Cavite City, Calabarzon, Philippines HR Primo Management Services Full time**Job Description**We are seeking a seasoned Compliance Manager Professional to join our team at HR Primo Management Services. As a key member of our regulatory compliance team, you will be responsible for overseeing the company's adherence to regulatory requirements, including FDA, ISO standards, and other industry regulations.Your primary objectives will...
-
Risk Management Specialist
9 hours ago
Cavite City, Calabarzon, Philippines Gencys Digital Trading Full timeGencys Digital Trading is seeking a Risk Management Specialist to join our compliance department. As a key member of our team, you will be responsible for identifying and mitigating risks associated with regulatory non-compliance.About the RoleYou will work closely with the management team to identify potential risks and develop strategies to mitigate...
-
Quality Management Systems Engineer
10 hours ago
Cavite City, Calabarzon, Philippines Advanced Energy Industries, Inc. Full timeJob Description:Lead Internal Audit Preparations and Conduct:Oversee the preparation and execution of internal audits for all subscribed Management Systems (e.g., ISO, RBA, Product Safety).Develop audit programs/plans and checklists in accordance with standards and legal requirements.Lead and conduct the internal audits.2. Analyze Internal Audit...