Korean Travel Consultant

2 weeks ago

Angeles City, Central Luzon, Philippines SuperStaff Full time

● Not limited to new products

● Responsible for receiving calls from regular and/or high-value customers for all products, providing information services (Products Info, complaints, and promotion activity) by telephone or providing channels to all customers who contact the center according to the SLA given.

● Responsible for receiving any inbound texts from regular and/or high-value customers based on the product assigned, replying to emails, answering message center inquiries, and providing information services (Products Info, complaints, and promotion activity) through the appropriate channels according to the SLA given.

● Responsible for receiving any inbound calls and texts from Product Partners/affiliates/third parties.

● Handle and manage all services such as inquiries, requests, and complaints from customers and coordinate with other respective units to solve issues/problems.

● Making outbound calls to customers or third parties may be required to address customer concerns.

● Perform any supporting additional job related to customer needs.

● Maintain and monitor the accuracy in terms of the information and solutions quality given to customers.

● Collaborate with internal teams or third parties to expedite issue resolution.

● Maintain open communication channels with relevant departments.

● Ensure the confidentiality and security of customer information by adhering to data protection regulations and company policies.

● Maintain professionalism and handle challenging situations with patience and empathy.

● Ensure that customers receive information and solutions within the first contact with the contact center and maintain the highest level of customer satisfaction according to the target given.

● Resolve any cases arising or re-route cases from other teams to help solve the problem.

● Escalate new and unsolved issues to the Team Leader or in-house PIC if needed.

● Embed culture and values in daily operations.

● Obey the code of conduct.

● Identify and escalate bug issues to the related engineering team.

● Report to management if any suspicious booking or documents are found.

● Use Salesforce/CRM for any inquiries.

Flight Specialist:

● Able to handle Global Distribution System (GDS) & Non-GDS Product.

● Identify and escalate bug issues to the related engineering team.

● Escalate new and unsolved issues to the Team Leader and/or related department(s).

● Resolve all customer inquiry requests and complaints and process using other tools related to flight products provided by the Vendor.

● Interface between customers and hotel partners/affiliates/third parties to resolve any cases arising upon/after check-in.

● Re-book based on payment data and booking center.

● Manage hotel partners to assist with room allotment opening/closing requests, including other requests from hotel partners.

● Manage hotel bookings using the booking center to ensure all bookings can be issued in a timely manner.

● Identify last-minute hotel bookings and assist to ensure resolution is provided.

Pre-Check-in Hotel Specialist:

● Responsible for making outbound calls to the hotel to ensure customer room bookings are registered accordingly.

● Maintain and monitor the accuracy in terms of the confirmation process and perform any supporting additional job related to hotel partners/affiliates/third party needs.

● Responsible for submitting customer refund requests to the Vendor through the B2B website and/or by making outbound calls to the Vendor call center according to the agreed service level.

Payment Specialist:

● Check compatibility between the amount of transfer and the ticket price.

● Approve payments made by customers.

● Check incoming payments of all payment methods.

● Payment verification and processing.

Xperience Specialist:

● Perform outbound calls to Vendors on any tasks given regarding customer problems related to their connectivity, domestic or international roaming, and/or bill payment.

● Perform any supporting additional job related to the product partner needs.

● Perform manual actions on failed bookings due to issues such as wrong phone numbers or product partner rejections.

● Help customers contact Vendors or providers when transactions succeed but operators fail.

● Act as the middleman to help when there are issues between customers and operators regarding payments.

● Check with Vendors if there are symptoms of interference.

Requirements

- Candidates must possess at least a Diploma 3 or a Bachelor's Degree.

- Ability to multitask, set priorities, and manage time effectively.

- Familiarity and experience with smartphones, online shops, and other online apps.

- Detail-oriented person.

- The candidate must have a service-oriented attitude.

- An outgoing person who is friendly but remains professional.

- Willingness to work shifts, including holidays.

- Knowledge of customer service practices and principles.

- A focused attitude for solving customer issues quickly and comprehensively.

- Customer focus and adaptability to different personality types.

- Ability to deal with stress and work pressure.

- Native speaker of Korean with B1/B2 English skills (Korean Market).

Non-Flight Specialist:

- Familiarity with hotel facilities, hotel products, attraction facilities, transport products, and others.

  • HMO with 1 free dependent
  • Life Insurance
  • 20 PTO credits annually
  • VL and SL cash conversion
  • Annual Performance-Based Merit Increases and Employee Recognition
  • Great Company Culture
  • Career Growth and Learning
  • A laptop will be provided by the company
#J-18808-Ljbffr

  • Korean Bilingual Travel Consultant

    2 weeks ago

    Angeles City, Central Luzon, Philippines SuperStaff Full time

    ● Flight (GDS Specialist only / Non-GDS Specialist only / GDS & Non-GDS Specialists)● Not limited to new products● Responsible for receiving calls from regular and/or high-value customers for all products, providing information services (Products Info, complaints, and promotion activity) by telephone or providing channels to all customers who contact...

  • Travel Consultant Specialist

    2 days ago

    Lapu-Lapu City, Central Visayas, Philippines cc1 SOLTERAL TRAVEL AND TOURS INC. Full time

    We are looking for a Travel Consultant Specialist who can provide exceptional customer service and promote our travel packages and services to potential and existing customers.Job Description:The successful candidate will be responsible for contacting customers to promote our travel offerings, understanding customer travel needs, and providing customized...

  • Marketing Specialist

    2 weeks ago

    Angeles City, Central Luzon, Philippines Travel + Leisure Co. Full time

    We Put the World on VacationTravel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun....

  • CSR - Korean Bilingual

    3 weeks ago

    Cebu City, Central Visayas, Philippines OfficePartners360 (OP360) Full time

    Job Description:• Fluent in Both Korean and English• Respond to Customer requests (by phone, email)• Examine and resolve customer service issues• Addressing customer complaints in a professional and courteous manner• Communicating changes, updates, delays, or complications with customers• Process orders and resolve payment, refund, and billing...

  • CSR - Korean Bilingual

    1 week ago

    Cebu City, Central Visayas, Philippines OfficePartners360 (OP360) Full time

    Job Description:• Fluent in Both Korean and English• Respond to Customer requests (by phone, email)• Examine and resolve customer service issues• Addressing customer complaints in a professional and courteous manner• Communicating changes, updates, delays, or complications with customers• Process orders and resolve payment, refund, and billing...

  • Japanese Bilingual Travel Consultant

    2 weeks ago

    Angeles City, Central Luzon, Philippines SuperStaff Full time

    ● Flight (GDS Specialist only / Non-GDS Specialist only / GDS & Non-GDS Specialists)● Not limited to new products● Responsible for receiving calls from regular and/or high-value customers for all products, providing information services (Products Info, complaints, and promotion activity) by telephone or providing channels to all customers who contacts...

  • Outbound Sales Consultant

    2 weeks ago

    Angeles City, Central Luzon, Philippines Clark Outsourcing Full time

    Position Title: Outbound Sales Consultant (German Bilingual)Work Set Up: Work From HomeSchedule: 3:00 PM to 12:00 AM PHTJob Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark PampangaQuick Rundown:We are seeking a highly motivated and results-driven Outbound Sales Representative to join our dynamic team. In this role, you will be...

  • Customer Insights And Speech Analytics Consultant

    2 weeks ago

    Angeles City, Central Luzon, Philippines Western & Southern Financial Group Full time

    OverviewSupport the cross-functional quality program and AI speech analytics tool by collecting and analyzing voice and written data. Ensure regulatory compliance, enhance operational processes, increase sales and optimize customer satisfaction. Provide essential support to the Program Manager and contribute to the overall goals of the speech analytics...

  • SAP Analytics Consultant

    6 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Job SummaryAs an SAP Analytics Consultant, you will be the part of our team of experts responsible for creating adetailed blueprint, developing solutions and providing application support for any of the following SAPAnalytics areas:BW on HANABW4HANABusiness Planning and Consolidation (BPC)Business Objects (BO)SAP Datasphere/ SAP Data Warehouse Cloud (DWC)Key...

  • Energy Infrastructure Consultant

    6 days ago

    Cebu City, Central Visayas, Philippines Trends Group Inc. Full time

    Job Description:Trends Group Inc. is seeking a highly skilled Energy Infrastructure Consultant to join our team in Metro Manila.About the Job:The selected candidate will be responsible for providing consulting services for energy infrastructure projects, including EV Charger, Solar PV, BESS (Battery Energy Storage System), and related technologies.The...

  • Data Insights Consultant

    6 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Job DescriptionTASQ Staffing Solutions is seeking an experienced SAP Analytics Consultant to join our team.About the RoleYou will be responsible for creating detailed blueprints and developing solutions for SAP Analytics requirements.Lead testing and defect resolution of implemented solutions.Travel out of country to drive workshops and training sessions...

  • Senior Manager, Enterprise Customer Insights And Speech Analytics

    2 weeks ago

    Angeles City, Central Luzon, Philippines Western & Southern Financial Group Full time

    OverviewThe Senior Manager, Enterprise Speech Analytics, is responsible for optimizing institutional knowledge across the enterprise by establishing and leading a Nexidia Speech Analytics team. This team will collaborate closely with distinct business units within multiple organizations to deliver business outcomes and synergies through strategic investments...

  • Sales Consultant

    2 weeks ago

    Cebu City, Central Visayas, Philippines Kima Glass Full time

    On-site - Cebu Fresh Graduate/Student High/Senior High School Full-timeJob DescriptionWe are looking for a dynamic and results-driven Sales Consultant to join our team. The ideal candidate will have excellent communication skills, a strong sales mindset, and a passion for building relationships with clients. You will be responsible for driving sales,...

  • Program Manager, Customer Insights And Speech Analytics-Onsite

    2 weeks ago

    Angeles City, Central Luzon, Philippines Western & Southern Financial Group Full time

    OverviewResponsible for leading the cross-functional quality program and AI speech analytics tool, involving the collection and analysis of voice and written data, to ensure regulatory compliance, enhance operational processes, increase sales and improve customer satisfaction. Proactively identify opportunities for improvements through data analysis within...

  • Sales Consultant

    2 weeks ago

    Cebu City, Central Visayas, Philippines M - POCHERO RESTAURANT -Cebu Full time

    On-site - Cebu Fresh Graduate/Student High/Senior High School Full-timeJob DescriptionDescriptionA Sales Consultant is responsible for identifying and developing new business opportunities, maintaining relationships with existing clients, and driving sales growth. They analyze customer needs, present tailored solutions, and negotiate contracts to achieve...

  • Digital Transformation Consultant

    2 days ago

    Cebu City, Central Visayas, Philippines APPTech Experts Full time

    Job SummaryWe are seeking a Digital Transformation Consultant to join our team at APPTech Experts. As a key member of our implementation team, you will be responsible for the successful implementation of ERP software systems for our clients.The ideal candidate will have 2 years of experience in accounting, auditing, and bookkeeping, with a strong background...

  • SAP TM Consultant Expert

    5 days ago

    Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    **Job Overview:**Neksjob Corporation seeks an experienced SAP Transportation Management (TM) consultant to provide functional and business support for our clients. As a key member of our team, you will analyze business requirements, design solutions, configure the SAP TM system, and ensure successful project implementation.Key Responsibilities:Provide...

  • IT Consultant Expert

    4 days ago

    Cebu City, Central Visayas, Philippines Wordtext Systems Incorporated Full time

    Job DescriptionWe are seeking a highly skilled IT Consultant to join our team at Wordtext Systems Incorporated. As an IT Consultant, you will play a vital role in supporting the sales and post-sales activities of our company.Key Responsibilities:Leverage your technical expertise to learn and understand products assigned to be supported.Assist sales teams in...

  • People Management Manager

    2 weeks ago

    Angeles City, Central Luzon, Philippines Clark Outsourcing Full time

    Position Title: People Management ManagerWork Set Up: On-SiteSchedule: 4:00 PM - 1:00 AM PHTJob Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark PampangaQuick Rundown:As a People Management Manager, you will manage, lead, and direct the routine functions and processes of the People Management department, including benefits,...

  • Corporate Training Consultant

    3 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    **Transform Your Career as a Corporate Training Consultant:**TASQ Staffing Solutions is seeking a skilled Corporate Training Consultant to help us drive business results through effective training.The ideal candidate will have at least 2 years of experience as a Call Center Trainer and possess excellent presentation, coaching, and communication abilities.We...