IT Business Systems Analyst

3 weeks ago


Mandaluyong City, National Capital Region, Philippines Petron Corporation Full time
Overview

IT Business Systems Analyst (Loyalty & Promotions Applications) at Petron Corporation focuses on loyalty and promotion applications, vendor landscape, customer experience across physical and digital channels, and alignment with Marketing and broader business objectives.

Responsibilities
  • Gains a deep understanding of loyalty and promotion applications in the market - including their capabilities, strengths and weaknesses, as well as the associated vendor landscape
  • Understand how customers experience loyalty and promos through physical and digital channels
  • Understand Marketing division's priorities on loyalty and promotions and how they contribute to Petron's overall business objectives
  • Understand the objectives, strategies, business processes and organizational structure related to Marketing, Retail Sales and other stakeholders
  • Formulates a point of view on the suite of solutions 'ideal' to be applied given his/her understanding of the current state and leading practices
  • Communicates IT's point of view to the business on issues, challenges and opportunities related to the business system/s in scope
  • Coordinates with the business representatives to regularly align the IT roadmap against the division/department's directions and priorities
  • Translates the prioritized roadmap into a service design (a combination of IT Projects, Program Changes, Service Requests and Incident Requests). Works with the business to recommend metrics and SLAs that need to be achieved
  • Regularly reviews the suite of applications under his/her span of responsibility and proposes ways to improve the services to Petron business, its dealers and customers
  • Understands the functional and technical features of the business application/s in scope
  • Accountable for timely and quality delivery of service requests and incident requests in accordance with SLAs and quality expectations
  • Manages IT service delivery to end customers (i.e., motorists), dealers and business counterparts
  • For system incidents, applies structured problem solving techniques (issue isolation, root cause identification) to methodically resolve issues
  • Fosters a continuous improvement approach in identifying longer term solutions for recurring incidents
  • Oversees the timely and quality delivery of system change requests (i.e., system enhancements, modifications, new functionalities) and implementation projects related to the systems in scope
  • Applies rigorous project management and systems development lifecycle (SDLC) principles in executing IT projects and system changes, thereby minimizing risks and system incidents
  • Coordinates closely with IT security professionals to design well controlled and secure IT systems
  • Ensures compliance with IT policies
  • Addresses application layer IT security vulnerabilities and remediates internal control weaknesses
  • Applies system quality, testing and validation strategies to minimize defects and issues in the system
  • Understands and applies controlled IT processes
  • Identifies and suggests resourcing needs (staff augmentation, managed services, vendors) required to deliver business systems services
  • Manages bills, prepares and reviews contracts related to applicable vendors in a timely and quality manner
  • Builds relationships with counterparts in the business
  • Oversees staff augmentation and vendor management—driving results and resource management
  • Provides timely, clear and accurate reporting of status, progress and issues
  • Manage multiple tasks, prioritize responsibilities, and maintain an organized way of executing roles and responsibilities
  • Performs other related jobs and special projects as assigned by the Retail Systems Solution Manager
Qualifications
  • Must have a Bachelor's Degree in Information Technology, Computer Engineering or related program
  • Must have at least 5 years experience in managing business to business transactions such as development and implementation for Loyalty & Promotions systems/applications
  • Must have experience with SAP Loyalty & Promotions systems
  • Must have experience in IT project management, implementation and maintenance
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Information Technology
  • Oil and Gas
#J-18808-Ljbffr

  • Makati City, National Capital Region, Philippines PRO INTEGRATE WORLD IT CONSULTING INC. Full time ₱360,000 per year

    Business System Analyst (Project-Based, 6 Months)Location: 174 Salcedo St., Legaspi Village, Makati CityWork Arrangement: OnsiteMain ResponsibilityAct as the bridge between business needs and technological solutions within the organization. The role involves analyzing business processes, identifying areas for improvement, and recommending technology-based...

  • System Analyst

    3 weeks ago


    Makati City, National Capital Region, Philippines Teligent Systems, Inc. Full time

    Job TitleTechnical Recruiter II - HIRING IT PROFESSIONALSQualificationsBachelor of Science in IT or EquivalentAt least 6 months of experience related in Systems AnalysisKnowledgeable with systems analysis and design, with technical expertise and broad knowledge on software, hardware, development and integrationsKnowledgeable in Documentations – Writing...


  • Quezon City, National Capital Region, Philippines STRADCOM Corporation Full time

    OverviewBusiness Systems Analyst role at STRADCOM CorporationResponsibilitiesBusiness Systems Analysis and Process Re-engineeringConduct business requirements gathering and analyzes procedures and policies to automate business transactions or to improve existing automated business transactionsCoordinate with other departments during the system development...


  • Quezon City, National Capital Region, Philippines System Canada Full time

    System Canada resources have a broad range of skills in different technologies. The large skill-set has been made possible by a conscious focus on strengthening our skills base. Every person selected for our team brings something new, something that adds to our offerings. We learn continuously, both on the job and through formal training programs.Visit us...

  • IT Systems Analyst

    1 week ago


    Mandaluyong City, National Capital Region, Philippines beBeeBusiness Full time ₱800,000 - ₱1,200,000

    Job DescriptionWe are seeking a skilled professional to fill the role of IT Business Analyst.The primary responsibility of this position is to ensure that projects meet the needs of clients and stakeholders. This involves working closely with project managers to define and track scope, gathering and documenting requirements for IT systems, enhancements, and...


  • Quezon City, National Capital Region, Philippines Manulife Full time $70,000 - $120,000 per year

    We are looking for aBusiness Systems Analystto join ourReference Data Managementsquad, supporting our growing suite of reference data tools. The Business System Analyst will play a crucial role in bridging the gap between business needs and technology solutions, focusing on improving operational efficiency and implementing effective systems. This role is...

  • System Analyst

    1 week ago


    Mandaluyong City, National Capital Region, Philippines Remitly Full time $104,000 - $130,878 per year

    Job Description:.About the Role:We're searching for a Systems Analyst focused on Finance and Legal systems to join Remitly's IT team, reporting to our Manager, Finance and Legal Systems. This new role will help scale our global IT systems and strategy. You'll help build our IT platform to support finance processes to operate at scale, building a best in...

  • Business Analyst

    6 days ago


    Mandaluyong City, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱900,000 - ₱1,200,000 per year

    Job Description:We are seeking an experienced Business Analyst with a strong background in utilities retail, billing systems, or Customer Information Systems (CIS). The role involves analyzing business processes, documenting requirements, and supporting system improvements within the power and energy sector.Key Responsibilities:Create business process...

  • Business Analyst

    6 days ago


    Mandaluyong City, National Capital Region, Philippines GodHeir Services Full time ₱1,680,000 - ₱1,920,000 per year

    Job title: HR Technology Business AnalystWork location: Edsa Greenfield/ Work from Home/GYSalary: 35k to 40kSD: ASAPPosition SummaryThe HR Technology Business Analyst plays a vital role in designing, optimising, and maintaining HR technology solutions that drive efficiency, enhance employee experience, and support strategic business goals. This role ensures...


  • Makati City, National Capital Region, Philippines WHR Global Consulting Full time

    OverviewPOSITION TITLE: IT Business System AnalystCOMPANY: WHR Global ConsultingWORK LOCATION: Makati CityWORK SETUP: OnsiteWORK SCHEDULE: Day ShiftQualificationsCandidate must possess at least a Bachelor/College DegreeAt least 6 months exposure in Life InsuranceAt least one year experience in business process analysis and documentationAt least one year...