Global IT Service Desk Manager – Remote-First

18 hours ago

Cebu City, Central Visayas, Philippines Turnitin, LLC Remote Full-time

Turnitin is seeking an IT Service Desk Manager to lead the global Service Desk, ensuring high-quality Level 1 support, performance governance, and continual service improvement in a remote-first culture.

The role requires strong ITSM knowledge, ITIL alignment, and experience managing KPIs, SLAs, and incident management across a multinational environment. Collaboration with engineering and security teams is essential, with a focus on employee experience.