WFM Lead: Forecast, Schedules

Teleperformance is seeking a WFM Team Lead to join our Rockwell, Pasig operations. This full-time role will lead workforce management, schedule optimization and performance coaching to ensure service levels. You will analyze metrics, forecast staffing needs and drive process improvements while collaborating across departments.Excellent English communication...

FGC+ is transforming US businesses through outsourcing, building remote teams, and delivering exceptional service. Our Workforce Management (WFM) Analyst protects SLA and ASA targets by owning forecasting, scheduling, and intraday management, aligning staffing with business demand.You will forecast demand by channel, convert it into staffing, optimize...

Carelon Global Solutions Philippines Inc is seeking a Manager Workforce Management to oversee shift 7:00PM to 4:00AM in the Philippines. The role manages Real Time Analysts and Scheduling/Forecasting Analysts, driving forecasting accuracy and staffing effectiveness.Responsibilities include implementing and maintaining the WFM platform, developing metrics,...

Eastvantage Careers is seeking an experienced Workforce Management leader to supervise a WFM team and act as an RTA analyst for a fast-paced ecommerce operations group. You will analyze data, manage headcount, and drive efficiency across email, chat, and voice channels.The role requires strong spreadsheet proficiency, SOX/PII compliance understanding, and...

FGC+ in the Philippines is hiring a Workforce Management Analyst to safeguard SLA and ASA by owning forecasting, scheduling, and intraday management. You will partner with Operations, QA, and Training to align staffing with demand.The role requires 2–4+ years of WFM experience, strong Excel, and BI skills (Power BI/Tableau). You will develop dashboards,...

Teleperformance is seeking a WFM Team Lead to join our Fairview Terraces operations. This is a work at home, full-time position that focuses on leading and optimizing workforce management within our dynamic call center environment.You will monitor and analyze WFM metrics, forecast staffing needs, create efficient schedules, and coach the WFM team to meet...

Support Services Group is seeking a Workforce Scheduler in Metro Manila (Pasig). You will create optimal shift schedules based on forecast and actual trends, aiming to maximize resource utilization and meet SLAs.You will collaborate with real-time teams, reconcile data across EWFM/Alvaria, and lead calibration meetings with clients. The role emphasizes...

Carelon Global Solutions Philippines, Inc. is seeking a Manager of Workforce Management to lead Real Time Analysts and Scheduling & Forecasting Analysts in a dynamic Philippine contact center environment.You will monitor forecasting accuracy, ensure service levels, and drive continuous productivity improvements. The role requires 5-7 years in operations...

## WFM Planner/ Forecaster (PHL)Apply: PHL-Pasig City-Glas Building, Opal Road,: Pasig - Ortigas: Full time: Posted Today: End Date: October 30, 2026 (30+ days left to apply): JR **Position Title:**WFM Planner/ Forecaster (PHL)**Shift:**8:00 PM to 5:00AM (Philippines)**Job Description:**Responsible for performing both real-time analysis and...