Strategic WFM Analyst

Transcom Pasig is hiring a Scheduling Analyst to maintain optimized schedules, support short-term plans, and guide the Real Time Analysis team. You will manage 1-week look-ahead planning, schedule governance, roster maintenance, and system configurations across eWFM, CMS, and SAP roster alignments.The role requires 1 year forecasting/scheduling experience, 2...

A leading BPO company is seeking a Scheduling Analyst for its Pasig site. The role involves optimizing schedules, managing roster systems, and collaborating with the Real Time Analysis team. Candidates should have at least a university degree, experience in forecasting and scheduling, and strong skills in Excel. The position offers opportunities to work...

Discover your 100% YOU with MicroSourcing! Position: WFM Analyst – Healthcare Work setup: Hybrid | Shifting Location: Ortigas, Pasig City Why join MicroSourcing? You'll Have Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and...

WFM Scheduling Analyst Full Location: Remote - PH Our WFM Scheduling Analyst provides optimal scheduling solutions to the ResultsCX organization in workforce management areas such as: optimal schedules, coaching/meeting training scheduling and proactive view into intraday staffing with recommendations to ensure both internal and client goals are met. The...

Ssg Philippines is seeking a Capacity Planner for Workforce Management to optimize staffing and capacity planning. This role requires strong analytical skills and experience in a BPO or shared services environment, with the ability to forecast demand and align schedules with business needs. The candidate should be proficient in Excel, understand forecasting...

Workforce Management Analyst (WFM Analyst) Discover your 100% YOU with MicroSourcing! Work setup: Hybrid | Shifting Location: Ortigas, Pasig City Why join MicroSourcing? You'll Have Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life...

ClearSourceBPO in Pasig, Philippines is seeking a WFM Manager to translate business demand into staffing plans, owning capacity modeling and intraday management. You will collaborate with Operations, Finance, Talent Acquisition, Training, Scheduling, and Real-Time Management to align workforce with business needs.The role requires leadership, strong...

ResultsCX is seeking a WFM Scheduling Analyst for remote work in the Philippines. You will optimize intraday staffing, maintain schedules across programs, and ensure alignment with client and internal goals. Responsibilities include configuring the IEX system, updating schedules with hires/transfers, tracking performance trends, and leading weekly schedule...

The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call...