Document Coordinator, Document Services

1 week ago

Manila, National Capital Region, Philippines B & M Global Services Manila, Inc. Full time

The Document Coordinator I, Document Services will handle job requests such as intermediate to complex word processing, voice file transcription, and other requests. They may also be assigned to special/strategic projects, including pilot programs for new services.

Regularly, the role holder is expected to uphold the department's quality and efficiency standards by consistently producing one-pass work with zero to minimal quality checks. Can be assigned to conduct peer reviews to ensure consistent output quality among Document Coordinators.

Responsibilities:

Operations

  • Accomplish intermediate to complex assignments, following established quality standards, in an accurate and efficient manner
  • Expected to consistently produce one-pass work regardless of complexity and challenges according to established quality and efficiency standards.
  • Assigned to peer review (pre-audits) the output of any DS coordinator based on their tenure and output complexity.
  • Effective account management skills
  • Conduct accurate assessment of job requests, including turnaround time
    • Communicate with clients by phone and/or email accurately and timely
    • Proactively offer solutions whenever potential problems are foreseen
    • Confirm all discussions and agreements with clients in writing.
  • Report to the Supervisor all issues that may interfere with service delivery
  • Forward client feedback to the Supervisor
  • Well-versed in all Department Service Lines
  • Consistently achieve individual targets, priorities, and developmental objectives aligned with the department's and Firm's direction
  • Implement all company policies, rules, and regulations
  • Maintain confidentiality of Firm and client information
  • Ensure that all other tasks assigned by Management are properly attended to
  • Perform other tasks assigned by the Supervisors or Manager

Project management

  • Help execute all project requirements according to service delivery standards
  • Develop and apply subject matter expertise
  • Exhibit good client care skills and leadership potential at every opportunity
  • Coordinate with Project Managers on updates and issue resolution strategies

Brand Support

  • Advise, encourage, and facilitate client adoption of firm brand standards and templates
  • Create visually engaging documents and presentation materials using MS Word and PowerPoint templates
  • Ensure accurate and timely output delivery by adhering to established quality and Firm brand standards
  • Alert clients to potential problems/issues ahead of time and offer possible solutions or alternative approaches

Client Care

  • Build good working relationships with clients and handle their concerns promptly and professionally, in keeping with client service principles
  • In case of an escalation or complaint, send acknowledgment emails, collate facts, prepare an incident report within the agreed timelines, and provide a recommendation to prevent the problem from recurring
  • Confirm all discussions and agreements with clients in writing
Skills and Experience:
  • Relevant experience in a similar field and involvement in a similar function
  • Bachelor's degree with good academic standing
  • Keen analytical skills and ability to determine client needs
  • Excellent English written and verbal communications skills
  • Ability to make sound and accurate decisions and judgment calls
  • Effective leadership and communication skills
  • Highly organized and able to prioritize tasks
  • Advanced skills in MS Word, Excel, and PowerPoint
  • Flexible and willing to work any shift, including graveyard
  • Aptitude for learning new technologies and processes
  • Highly organized and detail-oriented
  • Strong commitment to outstanding client service
  • Exceptional work ethic, personal and professional integrity
  • Ability to establish and maintain effective working relationships; a team player
  • Ability to collaborate and communicate effectively with people from different cultures and various levels of the organization
#J-18808-Ljbffr

  • Clinical Documentation Coordinator

    5 days ago

    Manila, National Capital Region, Philippines Omega Healthcare Management Services Inc. Full time

    Omega Healthcare Management Services Inc. is hiring a Clinical Documentation Coordinator to support our healthcare team.The ideal candidate will have experience in reviewing patient charts, documenting diagnoses and treatments, and abstracting required data for clients.

  • Document Coordinator I, Document Services

    2 weeks ago

    Manila, National Capital Region, Philippines Baker & McKenzie Rechtsanwaltsgesellschaft mbH Full time

    Business Services | Manila Center DescriptionThe Document Coordinator I, Document Services will handle job requests such as intermediate to complex word processing, voice file transcription, and other requests. They may also be assigned to special/strategic projects, including pilot programs for new services.Regularly, the role holder is expected to uphold...

  • Documentation Coordinator

    1 week ago

    Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job Overview:TASQ Staffing Solutions is seeking a highly skilled Documentation Coordinator to join our team. As a key member of our crew administration department, you will be responsible for processing seafarers' documents and ensuring compliance with maritime laws and regulations.Key Responsibilities:Process seafarers' documents, including DMW/OWWA MARINA...

  • Bilingual Document Coordinator

    2 weeks ago

    Manila, National Capital Region, Philippines B & M Global Services Manila, Inc. Full time

    The Bilingual Document Coordinator will primary responsibility of this role is to process document production requests in both German and English.This includes handling job requests that range from intermediate to complex word processing, voice file transcription, and various other tasks. Additionally, the role-holder may be assigned to special or strategic...

  • Market Documentation Coordinator

    1 week ago

    Manila, National Capital Region, Philippines ACCA Careers Full time

    Northern Trust OverviewNorthern Trust is a Fortune 500 company with over 130 years of financial experience. We are committed to providing innovative financial services and guidance to our clients.We take pride in our ability to serve the world's most sophisticated clients using leading technology and exceptional service.Job ResponsibilitiesThis role is...

  • Import Documentation Coordinator

    5 days ago

    Manila, National Capital Region, Philippines Private Advertiser Full time

    Private Advertiser OverviewAs a leader in the customs administration and logistics industry, Private Advertiser prides itself on providing innovative solutions to our clients' needs.Job DescriptionThis position involves coordinating with customers to resolve shipment concerns, reviewing and requesting revisions to received documents, monitoring shipments...

  • Document Operations Coordinator

    1 week ago

    Manila, National Capital Region, Philippines Citco GSGS Full time

    About UsCitco GSGS is a global leader in financial services, providing innovative solutions to clients worldwide. Our commitment to excellence and customer satisfaction drives everything we do.Job DescriptionWe are seeking a highly skilled Document Operations Coordinator to join our team. The successful candidate will be responsible for coordinating the...

  • Documentation Coordinator

    20 hours ago

    Manila, National Capital Region, Philippines TekSynap Full time

    Welcome to TekSynap, a leader in transforming the technology landscape. Our mission is to challenge norms and redefine innovation. We are looking for a skilled Documentation Specialist to join our team.Job OverviewWe are Doing IT Different at TekSynap, with a focus on creating unique solutions that inspire change and deliver unparalleled value to our clients...

  • Customer Success Coordinator

    4 days ago

    Manila, National Capital Region, Philippines One Document Corporation Full time

    RequirementsBachelor's degree in Business, Marketing, or a related field preferred.1-3 years of sales experience (Construction industry is a plus).Strong communication, negotiation, and interpersonal skills.Ability to work independently and as part of a team.Adaptability and willingness to learn about new products and industries.What We Offer:A competitive...

  • Document Coordinator

    2 days ago

    Manila, National Capital Region, Philippines PGA Tech Group of Companies Full time

    At PGA Tech Group of Companies, we are seeking an experienced Document Controller to join our team.Job Description:We are looking for a highly organized and detail-focused individual who can handle the intake, scanning, verification, and storage of documents. The successful candidate will be responsible for filing and archiving relevant documentation,...

  • Document Control Coordinator

    1 week ago

    Manila, National Capital Region, Philippines YUSEN LOGISTICS PHILIPPINES INC. Full time

    Job DescriptionWe are looking for a skilled Document Control Coordinator to support our team at YUSEN LOGISTICS PHILIPPINES INC.Verify the accuracy and completeness of documents, ensuring they meet the quality standards and requirements. This involves reviewing and approving documents for adherence to company procedures.Provide support during internal and...

  • Documentation Coordinator

    1 week ago

    Manila, National Capital Region, Philippines Marigold Manufacturing Corporation Full time

    Main Job Description with Duties & ResponsibilitiesJob Summary: The main responsibility of this role is to provide support to the Technical Services Program for Research & Development, Food Safety Management, Plant Sanitation and Quality.Duties & Responsibilities:Document Control: Establish and/or update operational procedures and reference standards. Ensure...

  • Document Coordinator

    2 weeks ago

    Manila, National Capital Region, Philippines PGA Tech Group of Companies Full time

    Company Overview:Pursuing excellence in document management, PGA Tech Group of Companies seeks a skilled professional to oversee the organization and maintenance of our documentation systems.Job Description:The successful candidate will be responsible for handling the intake, scanning, verification, and storage of documents, as well as filing and archiving...

  • Key Account Growth Specialist

    4 days ago

    Manila, National Capital Region, Philippines One Document Corporation Full time

    About One Document CorporationWe are a leading provider of innovative document management solutions, committed to delivering exceptional customer service and support. Our team is passionate about helping businesses streamline their processes and improve efficiency.As a Sales Representative, you will play a critical role in driving business growth by...

  • Operations Documenter

    2 weeks ago

    Manila, National Capital Region, Philippines ZACK Sourcing & Consultancy Services Full time

    We are a full-service Events Management and Human Resource Consultancy with extensive expertise in corporate industries and community projects.Job SummaryThis is a unique opportunity to join our team as a Documentation Specialist and contribute to our mission of delivering exceptional services.ResponsibilitiesDevelop and maintain accurate documents to...

  • Document Coordinator

    4 days ago

    Manila, National Capital Region, Philippines SAN MIGUEL HOLDINGS CORP. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Document Controller to join our team at SAN MIGUEL HOLDINGS CORP. This individual will be responsible for managing and tracking company and project documents, ensuring they are accurately stored and maintained according to established procedures.Key ResponsibilitiesDocument Storage and...

  • Administrative Support Specialist, Document Services

    1 week ago

    Manila, National Capital Region, Philippines B & M Global Services Manila, Inc. Full time

    About the Role:The Document Coordinator plays a critical role in ensuring the smooth operation of our document services. As a key member of our team, you will be responsible for executing project requirements, developing subject matter expertise, and exhibiting good client care skills.Responsibilities:Help execute all project requirements according to...

  • Bilingual Document Coordinator

    3 weeks ago

    Manila, National Capital Region, Philippines Baker & McKenzie Rechtsanwaltsgesellschaft mbH Full time

    The Bilingual Document Coordinator will primarily be responsible for processing document production requests in both German and English.This includes handling job requests that range from intermediate to complex word processing, voice file transcription, and various other tasks. Additionally, the role-holder may be assigned to special or strategic projects,...

  • Senior Document Coordinator

    7 days ago

    Manila, National Capital Region, Philippines San Miguel Foods Full time

    We are seeking a highly organized and detail-oriented Senior Document Coordinator to join our team at San Miguel Foods. In this role, you will be responsible for managing technical documentation and improving document control processes across various teams.Key Responsibilities:Maintain accurate and up-to-date records of technical documents, ensuring...

  • Document Management Professional

    1 week ago

    Manila, National Capital Region, Philippines Manpower Outsourcing Services, Inc. Full time

    Job SummaryWe are seeking a talented Content Writer to join our team at Manpower Outsourcing Services, Inc. As a Content Writer, you will be responsible for creating engaging content that supports the company's goals and objectives.The role involves working with Subject Matter Experts, Content Owners, Functional Managers, and Content Analysts to document new...