Quality Assurance Specialist

7 days ago

Manila, National Capital Region, Philippines Sutherland Full time

Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst.

The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to customers. The Quality Specialist's key focus is to evaluate transactions to ensure all required processes and guidelines are followed to deliver the highest levels of customer experience and employee engagement while driving KPI performance at or above all critical goals.
This individual is responsible for completing all assigned transaction evaluations and attending all internal and external calibration sessions as assigned.

The work in scope involves auditing transactions (not limited to):

  1. Patient Care: Coordinating cases from multiple providers and helping injured patients who may not be able to manage their care on their own.
  2. Manage Administrative Responsibilities: Helping patients with tasks like scheduling diagnostics (care coordinator activities).
  3. Diagnostics: Voice & Back office work includes reviewing prescription orders, requests for authorization from providers, and pre-screening of patients that will undergo diagnostic exams. The role requires strong clinical knowledge, attention to detail, and effective communication skills to collaborate with various stakeholders.

Quality Analyst in this role gets to:

  1. Define Sutherland's Reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
  2. Strengthen Relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
  3. Keep Management Updated: Relay important information in the form of timely and accurate reports.
  4. Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

Our most successful candidate will have:

  1. Minimum 24 months of healthcare/workers comp experience managing customer-facing accounts, preferably managing processes such as intake, scheduling, credentialing, and medical bill reviews.
  2. PHRN.
  3. Six months of experience in process transformation/quality (prior experience in care management will be an added advantage).

  • Ability to work in MS Office and in a fast-paced environment.

  • Proactive ability in developing trust and professional rapport with employees and team members; work as a team player.

#J-18808-Ljbffr

  • Quality Assurance Specialist

    2 days ago

    Manila, National Capital Region, Philippines SharePro, Inc Full time

    The role of the Quality Assurance Specialist at SharePro, Inc. is to ensure that all construction activities are conducted in compliance with established standards and procedures. This includes conducting regular inspections to identify potential defects or issues.As a Quality Assurance Specialist, you will be responsible for developing and implementing...

  • Quality Assurance Specialist

    7 days ago

    Manila, National Capital Region, Philippines Duru Cooperation Private Limited Full time

    Duru Cooperation Private Limited is seeking a Quality Assurance Specialist to join our team for multiple positions on ARAMCO projects across Saudi Arabia.About the Role:As a Quality Assurance Specialist, you will be responsible for ensuring the quality and compliance of our projects with ARAMCO standards and specifications. You will implement and maintain...

  • Senior Quality Assurance Specialist

    6 days ago

    Manila, National Capital Region, Philippines Rhodium 688 Builders Inc. Full time

    We are looking for a talented Senior Quality Assurance Specialist to join our team at Rhodium 688 Builders Inc.This individual will be responsible for developing and implementing quality control processes, reviewing materials and equipment, and ensuring compliance with project specifications.The ideal candidate will have a strong background in quality...

  • Quality Assurance Specialist

    6 days ago

    Manila, National Capital Region, Philippines PartnerHero Full time

    Job DescriptionWe are seeking a passionate and support-focused Quality Assurance (QA) professional to join our team at PartnerHero. As a CS Quality Assurance Specialist, you will focus on reviewing customer interactions daily and assessing for critical insights and continuous improvement.A successful candidate will be able to accurately and consistently...

  • Food Quality Assurance Specialist

    2 days ago

    Manila, National Capital Region, Philippines KMC Solutions Full time

    Job DescriptionWe are seeking an experienced Quality Assurance Specialist to ensure our company remains compliant with industry regulations. This role will report directly to the QA Manager and perform manual and automated tests on company products, ensuring that vendors adhere to compliance and food safety regulations.To excel in this position, the...

  • Quality Assurance Specialist

    4 days ago

    Manila, National Capital Region, Philippines CBRE GWS IFM PHILS. CORP. Full time

    Job Description:The Quality Assurance Specialist is responsible for ensuring the quality of services provided by CBRE GWS IFM PHILS. CORP. to its clients.The key responsibilities include managing the creation, revision, and enforcement of the Quality Management System (QMS), facilitating integration and ongoing oversight of the client's QMS, and maintaining...

  • Quality Assurance Specialist

    17 hours ago

    Manila, National Capital Region, Philippines ibex Full time

    Job DescriptionWe are seeking a highly skilled Quality Assurance Specialist to join our team at ibex National Capital Region, Philippines.The successful candidate will be responsible for reviewing and analyzing products or services intended for Japanese markets, ensuring they meet high quality standards in terms of language accuracy, cultural...

  • Software Quality Assurance Specialist

    2 days ago

    Manila, National Capital Region, Philippines YONDU INC. Full time

    Job Title: Software Quality Assurance SpecialistCompany Overview:Yondu Inc. is a dynamic and innovative company dedicated to delivering top-notch software solutions.Job Description:We are seeking a highly skilled Software Quality Assurance Specialist to join our team. As a key member of our quality assurance department, you will be responsible for ensuring...

  • Quality Assurance Specialist

    6 days ago

    Manila, National Capital Region, Philippines First Balfour, Inc. Full time

    About First Balfour, Inc.\We are seeking a skilled Quality Assurance Specialist to join our team. As a key member of our quality management system, you will be responsible for ensuring the highest standards of quality in our construction projects.\Job Summary:\The successful candidate will have a strong background in quality assurance and control, with a...

  • Quality Assurance Specialist

    2 days ago

    Manila, National Capital Region, Philippines Private Advertiser Full time

    About the Role:">This position is responsible for ensuring that our construction projects meet the highest quality standards.We are seeking a highly skilled and experienced Quality Assurance Specialist to join our team.">Responsibilities:">Establish and Implement Quality Standards: Assist in establishing, implementing, and maintaining the Quality in...

  • Quality Assurance Specialist

    23 hours ago

    Manila, National Capital Region, Philippines 普华永道信息技术(上海)有限公司 Full time

    Pruvel is dedicated to assisting businesses in driving growth, optimizing operations, and seizing opportunities. We're seeking a Quality Assurance Specialist to lead our quality assurance initiatives and deliver exceptional solutions.As a seasoned professional with 7-11 years of experience in automation and manual testing, you'll supervise and develop teams...

  • IT Quality Assurance Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines MARCOPAY INC. Full time

    RESPONSIBILITIES:Develops, implements, and manages testing processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery.Review and analyze user stories (US).Design and execute test cases (manual or automated), analyze results, and report bugs and errors to the development team.Perform product testing...

  • Data Quality Assurance Specialist

    7 days ago

    Manila, National Capital Region, Philippines FactSet Full time

    We are seeking a highly skilled Data Quality Assurance Specialist to join our team at FactSet.As a Data Quality Assurance Specialist, you will be responsible for ensuring the accuracy and integrity of company's financial market information. Your primary responsibilities will include collecting, analyzing, and processing financial market data from various...

  • Software Quality Assurance Specialist

    2 days ago

    Manila, National Capital Region, Philippines Asialink Finance Corporation Full time

    **Job Overview:**We are seeking a skilled Software Quality Assurance Specialist to join our team at Asialink Finance Corporation.

  • Software Quality Assurance Specialist

    5 days ago

    Manila, National Capital Region, Philippines NTT Philippines Solutions Inc. Full time

    OverviewWe are NTT Philippines Solutions Inc., a leading provider of IT solutions. We are seeking a skilled Software Quality Assurance Specialist to join our team.

  • Quality Assurance Specialist

    1 week ago

    Manila, National Capital Region, Philippines Linkage Foods Ventures Corporation Full time

    The Warehouse Quality Assurance Specialist is responsible for ensuring that all warehouse operations adhere to established quality standards and procedures. This role involves overseeing inbound quality inspections, monitoring warehouse processes, and implementing corrective actions to maintain product quality throughout the supply...

  • Quality Assurance and Compliance Specialist

    5 days ago

    Manila, National Capital Region, Philippines Linkage Foods Ventures Corporation Full time

    About the Role:This is an exciting opportunity for a skilled Quality Assurance Specialist to join our team at Linkage Foods Ventures Corporation. As a key member of our quality assurance team, you will play a critical role in ensuring the highest standards of quality in our warehouse operations. Main Responsibilities:Developing and maintaining comprehensive...

  • Quality Assurance Specialist Lead

    7 days ago

    Manila, National Capital Region, Philippines ENGINEERINGUK Full time

    We're seeking a Quality Assurance Specialist Lead to join our team at ENGINEERINGUK. In this role, you'll be responsible for ensuring the quality of our products and services, and providing technical quality support to assembling operations, repacking operations, customers, Brand Building and local Brand Development. You'll work closely with our quality team...

  • Quality Assurance Compliance Specialist

    2 days ago

    Manila, National Capital Region, Philippines La Filipina Uy Gongco Group of Companies Full time

    We are seeking a highly skilled Quality Assurance Compliance Specialist to join our team at La Filipina Uy Gongco Group of Companies. As a key member of our quality control department, you will be responsible for planning and executing our quality assurance compliance calendar in support of our company's vision.The ideal candidate will possess a...

  • Quality Assurance Specialist

    2 days ago

    Manila, National Capital Region, Philippines Cosmetigroup Intl. Corp. Full time

    At Cosmetigroup Intl. Corp., we are seeking a Quality Assurance Specialist to work closely with our Call Center Department & Lead Generation (Marketing) team.The ideal candidate will have:Minimum of 1-2 years professional experience in BPO, Corporate, LeadGen, or Agency settingsExcellent verbal and written communication skillsBusiness analysis and...