Director, Finance Support Domain Lead

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You've come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
• Retirement savings benefit
• Rewarding culture that values wellness and well-being
• Performance Bonus
• Global network of industry experts
• Extensive training resources

Job Summary

The role is accountable for the overall leadership and management of the Finance Support domain within Manulife Business Processing Services ("MBPS") and for the maintenance of trust with our customers. The role is currently responsible for more than 160 full time employees ("FTEs") across Accounting Operations and Finance COEs.

Role and Responsibilities

Reporting directly to the MBPS Service Delivery Tower Head for Finance Shared Services, the domain lead is primarily accountable for leading the Finance Support teams in ensuring the integrity of the company's books of records through timely and accurate service delivery of accounting operations. Responsibilities include the following:

• Accountable for the efficiency, quality, timeliness of (a) service delivery for the accounting operations from journal entries, chargeback, expense management, accounting controls, and any other future accounting operations teams; and (b) the strategic deliverables of Finance Centers of Expertise (COEs) which include Anaplan, Alteryx, Power Suite, Workiva, and any future COEs needed to enable modernization of accounting and finance processes.
• Develop accounting and audit capability of service delivery teams by sharing expertise and designing and delivering a talent and capability build strategy for current and future work.
• Responsible for: (a) reviewing accounting activities such as journal entries, and reconciliations of complex general ledger accounts; (b) analyzing financial results and reviewing analysis prepared by others; (c) synthesizing analysis to tell a narrative story to senior financial manager; and (d) reviews work performed by the teams and provides feedback.
• Proactively support and deliver on key Finance transformation strategies, as a priority. Execute on strategic priorities and evolve the service delivery model toward a scalable and strategic global business shared service. Contributes to the development of functional strategies.
• Demonstrates an advanced degree of proficiency with reporting and analysis tools while anticipating needs for accounting and reporting enhancements.
• Establish a high level of credibility and build professional partnerships with our Business Unit service recipients and key stakeholders in aligning our service offering to the business strategy and requirements. Enable timely feedback channels to align expectations and priorities.
• In partnership with our customers, define and periodically refresh service level standards across the teams, consistently deliver on the KPIs as defined within the Service Level Agreements and Schedule of Services, and deliver business value through innovation.
• Manage and mitigate risk and issues through transparent and timely escalation/resolution, monitoring corrective actions taken for sustained effectiveness. Validate the accuracy of risk assessments. Accountable for timely and effective closure of audit points.
• Timely and accurate submissions on balanced scorecards, performance dashboards (KPIs and KRIs), COE book of work progress, other required business metrics, and governance reporting.
• Drive a high performing culture by adopting and promoting the Manulife Values and Leadership DNA.
• Foster cross functional collaboration across Finance teams through the sharing of best practices, continuous improvement, and adoption of service excellence practices.
• Develop the domain's capability and functional expertise through training/ development, coaching/ mentoring, strategic talent management, succession-planning, and managing career mobility.
• Manage a growing team with responsibility for hiring, compensation, promotion, and performance management.

Qualifications

• Any professional accounting or business designation such as MBA, CPA, CFA, CMA or CA with university degree in accounting, finance, or business management.
• Typically, 12 years of relevant experience in accounting operations and/or audit and/or finance transformation, with excellent analytical and technical skills.
• Sound financial acumen with a solid understanding of the business environment through practical experience. Prior strong experience in finance systems and of best practice in finance and accounting processes is a must.
• Strong leadership experience (8+ years) in leading, managing and developing professional talent.
• Experience in working in a broad Matrix organization listening and using influence to make an impact. Proven record of accomplishment and positive reputation to influence others and move toward a common vision or goal, within and/or beyond their business area.
• Ability to work in ambiguous environment and adapt to change while managing time and workload with aggressive timelines.
• Experience working across multiple geographies and time zones. Strong interpersonal skills and ability to work effectively across cultures, geographies, and senior leadership. Excellent English written and verbal communication skills.
• Innovative thinker with the ability to negotiate, influence and challenge the status quo to continuously innovate. Sound foundational knowledge of project management practices and the project lifecycle.
• Excellent analytical and problem-solving skills with demonstrated ability to work with complex financial concepts, anticipate trends, and think proactively to resolve issues and risk.
• Outstanding communication and active listening skills, with a strong ability to build and maintain strong relationships across all levels within the organization.
• Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities.
• Presents complex ideas clearly, with an ability to manage the complexities of executing meaningful change and influence individuals across business boundaries to achieve objectives.
• Understanding of general finance systems or applications available in the market. Knowledgeable on multiple dimension cube concept, rollup hierarchy, end to end system data flow and interdependency.
• Intermediate to Advanced knowledge of Excel. Proficient in MS Office suite including Outlook, Word, Power Point, Project, Teams, and CoPilot.
• Flexible on shift and overtime may be required to meet business deadlines.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit our story.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid