Corporate Sales Associate

1 week ago


Manila, National Capital Region, Philippines Lalamove Full time

Founded in Hong Kong in 2013, Lalamove is an on-demand delivery platform born with a mission to empower communities by making delivery fast, simple, and affordable. At the click of a button, individuals, small businesses, and corporations can access a wide fleet of delivery vehicles operated by professional driver partners.

Powered by technology, we seamlessly connect people, vehicles, freights and roads, moving things that matter and bringing benefits to local communities in 11 markets across Asia and Latin America.

As a Corporate Operations Associate, your role would be to manually match corporate orders with partner riders that match their delivery needs.

Job Responsibilities:
  • Manually coordinate and match orders between clients and delivery riders, ensuring timely, accurate, and efficient fulfillment of orders.
  • Provide excellent customer service, responding promptly to client inquiries and resolving any operational issues related to delivery or order matching.
  • Monitor and analyze order metrics, performance, and client feedback to continuously improve operational efficiency and customer satisfaction.
  • Work closely with the sales team to understand client needs and provide tailored solutions that maximize both client satisfaction and profitability.
  • Identify opportunities to upsell premium features to existing clients, enhancing their experience and increasing company revenue.
Job Requirements:
  • Telesales, Order Processing or Customer Service experience
  • Knowledgeable in Google Suite, Microsoft tools, and Google Maps.
  • Can work in shifting schedule and on holidays.
  • A plus if familiar with various areas in Metro Manila and nearby provinces.
  • Willing to work in Paranaque Integrated Terminal Exchange (PITX).
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