Remote Sales Development Representative

POSITION OVERVIEWMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services.

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a proactive and tech-savvy sales professional with a strong background in B2B lead generation and CRM systems?

We’re looking for a Sales Development Representative (SDR) to help drive business growth by identifying, qualifying, and scheduling high-value leads for our sales team.In this role, you’ll leverage your expertise in platforms like Salesforce or HubSpot to manage outreach, track engagement, and ensure seamless handoffs to account executives.

If you’re results-oriented and fluent in English, this is your opportunity to make a measurable impact.

RESPONSIBILITIES

Key

Responsibilities: Apply B2B sales strategies to identify and research prospects across target industries Generate and qualify leads via outbound calls, emails, and social media outreach Use CRM tools (e.g., Salesforce, HubSpot) to manage lead data and track engagement Maintain accurate documentation of all lead interactions and activities Communicate the val

HubSpot

Selling Motion

Prospecting

Self-sourced pipeline via cold outreach

Buyer Persona

C-Suite

Selling to executive decision-makers

Requirements at a Glance

Bachelor's Degree · Required

Lead Generation · Required skill

Typical Day — SDR

Cold calls 60–80/day

Outbound emails 30–50/day

Discovery meetings 2–3/week

Estimates based on role type and selling motion — actual may vary by company.

Role Signals

Green Flags

Remote Friendly

Location flexibility

SaaS — Interview Intel

Typical Sales Cycle

Common Buyer Objections

• "We're locked into a contract with [competitor]"
• "We built something in-house already"
• "We don't have budget until next quarter"
• "Our team won't adopt another tool"

Key Industry Metrics

ARR / MRR Net Revenue Retention (NRR) CAC Payback Period Logo Churn vs Revenue Churn ACV (Avg Contract Value) Magic Number

Hot Topics to Reference

• Vertical SaaS consolidation
• Usage-based pricing models

Use these insights to speak the buyer's language in interviews.

Tags

Sales-Development-Representative

Lead-Generation

SDR-Business-Development

Sales-Operations

Interview Questions 4 —

How do you handle objections on cold calls?

Walk me through your typical outbound sequence.

How do you research prospects before reaching out?

What metrics do you track daily?

Template question

Research MCI Career Services's product, recent news, and key competitors

Practice a 2-minute product demo pitch for a mock discovery call

Prepare to discuss your home office setup and self-management discipline

Review the job description and map your experience to each requirement

Role Insights

Expect high-volume outreach activity with success measured by meetings booked and pipeline generated.

Top SaaS reps often earn significant upside through accelerators once quota is exceeded.

This remote-friendly role based in PH provides geographic flexibility while maintaining access to a SaaS market.

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