UK Pension Administrator
5 days ago
Excellence
- Review and analyze member posts to initiate cases
- Perform data entry processing
- Process system data updates such as member and beneficiary records
- Generate quotations, run calculations, and produce correspondence for scheme members
- Identify areas where service to clients/members could be improved and communicate to Team Leader
- Know and live the firm's values
- Monitor own workflow to ensure service levels are achieved (quality, efficiency, timeliness)
- Comply with ISO 9001, ISO 27001 and Professional Excellence standards
People
- Assist the wider team in more complex/project work when required
- Support colleagues for holiday cover and workload peaks
- Take initiative to proactively share knowledge and/or experience with team members
- Develop strong partnerships with team members, locally and remotely
Clients
- Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand
- Develop knowledge of clients' pension schemes
- Build a relationship with the UK counterparts
- Be a point of reference for standard automated cases
Financial
- Ensure timely completion of timesheets
- Meet defined target billable hour goals
- Work within prescribed budget for each project
- Able to work to a high level of accuracy
- Able to work well under pressure and meet targets
- Interpersonal skills to include excellent written and verbal communication
- Strong analytical and problem solving skills
- Ability to organize and prioritize with strong attention to details
- Strong knowledge of Microsoft Office tools including Outlook, Excel and Word
- Professional and responsible approach to work, clients and associates
- Ability to manage time and work a flexible schedule
- Ability to complete multiple projects within established deadlines
- Ability to work independently and in a team environment with minimal supervision
- Bachelor's degree and pass given assessments
- Open to working in assigned shifts as needed
Willis Towers Watson is an Equal Opportunity Employer
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