Lead Verification Support Agent

2 days ago

Cebu City, Central Visayas, Philippines SupportYourApp Full time
Overview

Join our team as a Lead Verification Support Agent for a luxury brand and thrive in a multicultural and multilingual environment while enjoying your home office. SupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies worldwide.

What You Will Do
  • Contacting submitted leads to confirm their interest
  • Forwarding qualified inquiries to the appropriate retailer
  • Accurately update and categorize leads in the system
  • Securely work with customers' sensitive information
  • Apply the latest customer happiness practices
  • Maintain working knowledge of our client\'s products and services
What You Need to Succeed
  • Fluent German and English (C1 written and spoken for both languages is a must)
  • Previous experience in Customer Service or Marketing
  • Hands-on experience communicating with and following up on leads
  • Attentive to details
  • Strong administrative and organizational skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Nice to Have
  • Previous experience working with a luxury brand
Benefits and Perks
  • Fixed schedule: 5 days per week, 4 PM - 12 AM CET
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development
Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we''ve become an industry leader in premium outsourced customer support with 8 hubs worldwide. We treat our team with care and invite people from diverse backgrounds to join us. Send your CV in English highlighting your outstanding skills

Visit our website: www.supportyourapp.com

Disclaimer
We are a multinational company with unbiased views. The assessment of candidates is not affected by characteristics prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.


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