Training and Quality Supervisor
1 week ago
Are you passionate about coaching, performance improvement, and quality assurance? Join our team as a Training & Quality Supervisor and play a key role in shaping top-performing agents while ensuring exceptional customer service standards
What You'll Do:
- Lead and mentor a team of trainers and quality analysts to drive excellence
- Develop and implement training programs to enhance agent skills and knowledge
- Monitor and evaluate customer interactions to ensure compliance and quality standards
- Provide coaching and feedback to improve overall performance and customer experience
- Collaborate with operations to identify training needs and quality improvement opportunities
What We're Looking For:
- At least 2-3 years of experience in training and quality in a BPO setting
- Strong coaching and leadership skills
- Excellent communication and analytical abilities
- Knowledge of quality monitoring tools and training methodologies
- Passion for continuous improvement and employee development
Why Join Us?
- Competitive salary and compensation package
- Career growth opportunities within a thriving BPO company
- Fun, inclusive, and collaborative work culture
- Be part of a team that values quality and customer satisfaction
Ready to make an impact? Apply now and be part of a team that values growth and excellence
Company Description:
Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.
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