Field Engineer

3 weeks ago

Province of Palawan, Mimaropa, Philippines Metropolitan Bank & Trust Company Full time

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach

Job Title : Field Engineer

Job Summary

The position reports to his designated Section Head (Head Office, Metro Manila Luzon, Visayas or Mindanao) and responsible for the timely installation, setup, configuration, maintenance, troubleshooting and replacement (where needed) of endpoint infrastructure (desktops, laptops, printers, scanners, monitors), and other IT infrastructure outside the central data center (branch servers, LAN switches, bank-owned network equipment, closed-circuit TV, un-interruptible power supply, ATM and CAM). Also responsible for the timely assistance/support to clients (branch and business units' users), system rollout and deployment of endpoint software installation will be required, e.g. anti-virus, endpoint/server programs and updates, etc.

Specific Duties & Responsibilities

  • Performs installation, setup, configuration, maintenance, troubleshooting and replacement (where needed) of endpoint infrastructure (desktops, laptops, desktop printers, scanners, monitors,), and other IT infrastructure outside the central data center (branch servers, LAN switches, bank-owned network equipment, closed-circuit TV, un-interruptible power supply-portable UPS, ATM and CAM).

  • Performs timely assigned system implementations, rollout and deployment of endpoint software where physical onsite or remote installation is required, e.g. anti-virus, endpoint and server programs, etc.

  • Inspects and verifies the readiness of new Bank locations for installation of endpoint infrastructure.

  • Provides phone, service ticketing, chat, remote and/or onsite support and assistance in checking IT concern/issues of the branch and business units.

  • Reports common causes of IT equipment malfunction and failure, and recommends appropriate preventive measures.

  • Performs testing and evaluation of new endpoint infrastructure, e.g. desktops, laptops and printers, monitors, scanners, etc. and reports on testing results.

  • Accurately updates ITG's records in relation to his engineering tasks and workload, e.g. service tickets, IT asset records, etc.

  • Performs other functions that may be assigned from time to time.

Other Details:

Rank:Staff

Unit:Information Technology Group / Operations Division

Office Location:Metrobank Rizal Avenue, Palawan.

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