Customer Advocate

4 weeks ago

Pasig, National Capital Region, Philippines Boldr Full time

A LITTLE BIT ABOUT Boldr

  • Boldr is the first global B-Corp dedicated to delivering world-class client experiences while creating access to dignified, meaningful work in communities around the world.
  • We are a global team, united by our desire to connect diverse people with common values for boldr impact.
  • We employ just over a thousand team members across five countries and aim to employ over 5,000 people by 2027, if not sooner.

LET'S START WITH OUR VALUES

  • Meaningful connections start with AUTHENTICITY
  • We do our best work by being CURIOUS
  • We grow by remaining DYNAMIC
  • Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
  • At the heart of great partnerships, we'll always find EMPATHY
WHAT IS YOUR ROLE

As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients' products and services. You will collaborate with internal and external teams to handle customer needs, providing excellent customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our purpose. We expect our team members to be our ultimate partners in success by giving their 110%, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO
  • Interact with customers to provide and process accurate, valid, and complete information with empathy, courtesy, and professionalism
  • Track and document problems, ensuring issues are prioritized and resolved
  • Escalate issues properly and promptly to meet expectations
  • Identify opportunities for continuous process improvement
  • Deliver service excellence to maximize customer satisfaction
  • Collaborate with the external team to stay updated on product and service knowledge

YOU HAVE…

  • 6 months to 1 year of customer service experience (email, phone, or chat support)
  • Basic knowledge of cloud-based applications (Google Drive, Sheets, Docs) and MS Office
  • Excellent reading comprehension, verbal, and written communication skills
  • Strong phone handling skills
  • Ability to understand and communicate complex ideas clearly
  • Aptitude for quickly learning new technologies and systems
  • Open to feedback and continuous improvement
  • Intermediate understanding of Customer Experience best practices
  • Customer-oriented attitude and adaptability to different customer types
    • Private Health Insurance
    • Paid Time Off
    • Training & Development
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