Manager, Clinic Quality Management

3 weeks ago

Manila, National Capital Region, Philippines Fresenius Medical Care Full time

Disclaimer: This is an APAC-based role.

Responsibilities in Detail:

In collaboration with the Senior Director Clinical Quality and other team members, implement strategies to meet required objectives:

  1. Communicates and facilitates implementation of Care Delivery International Directives in the assigned countries.
  2. Cooperates with CQM team members to build a community between the Local Quality Managers and Auditors by establishing a common basis ground.
  3. Collaborate with Corporate Audit office and auditors team on the coordination of Audit Programs in the countries including updates after regular risk assessment at corporate level.
  4. Conduct Audits at Country HQ and Clinics according to Corporate audit program.
  5. Perform necessary follow up activities (audit relevant Corrective action monitoring) based on the performed corporate audits.
  6. Cooperation on coordination and performing Regular Risk Assessment at Corporate Level.
  7. Support on the FME-CDI-AP risk management program for the allocated areas of responsibility.
  8. Facilitate an effective communication process between the quality team, country and facility management to ensure communication of FME-CDI-AP corporate initiatives, directives and adverse event reporting.
  9. Maintain the FME-CDI-AP incident management system ensuring incidents are documented, reported and trended.
  10. Implement and maintain the FME-CDI-AP risk register ensuring risk assessment and management plans for identified risks have been documented and reviewed.

Support the coordination of the safety and quality improvement program for the allocated areas of responsibility:

  1. Collaborates with both Clinical and Business services including country Managing Directors, CDI Managers, Directors of Nursing, Quality-IP&C Managers, Operation Managers, Medical Staff, HR, IT and other team members to develop quality programs and processes and to implement action plans to achieve corporate quality goals.
  2. Develops and implements Clinical Quality related educational materials for pertinent staff to assist them in achieving FME-CDI-AP quality goals and standards.
  3. Cooperate with other stakeholders (Nursing, Medical, Technical and Operations) to share knowledge and expertise in the designated functional areas of Quality.
Job Environment:

Operational environment includes office based and in person interaction with internal and external clients. The position will require travel to assignments as generated by the FME-CDI-AP Quality requirements. Travel overseas to conferences, training and corporate events may be required.

The position requires working in a multicultural/multilingual environment in a high level matrix organisation. Frequent visits to business partners, dialysis clinics, hospitals, laboratory providers and government bodies may be required.

Qualifications:

Registered Nurse/Allied Health Professional/Pharmacist or similar Health Qualifications.

Relevant Post Graduate Qualifications if available - Nephrology, Health Care Management, Quality, or Business related field.

Experience:
  1. 3 - 5 years' experience in Healthcare environment.
  2. Knowledge of Haemodialysis.
  3. Experience in implementing Quality systems.
  4. Knowledge and experience in implementing and supporting teams in Infection Prevention and Control activities.
  5. Minimum of 2 years experience in management.
  6. Strong organisational and analytical skills.
  7. Excellent communication skills – verbal & written.
  8. Ability to manage and prioritise multidimensional health care related activities.
  9. Demonstrated leadership skills including, but not limited to customer service, performance management, education, continuous quality improvement, and accreditation.
  10. Experience in Public Speaking and delivering education.
  11. Proven consistent updates of function related skills and knowledge.
Characteristics:
  1. Ability to work within a multidisciplinary and multicultural team/environment.
  2. Sensitivity to and respect for individual and cultural differences.
  3. Ability to self-motivate and work autonomously within the scope of the role.
  4. Ability to represent the organization in a professional manner and build and maintain effective relationships.
  5. Highly organized with proven experience in self-initiated projects and communication.
  6. Sound communication skills both written & verbal in English.
  7. Excellent knowledge and skills in computer work e.g. Microsoft Office.

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