I2P Specialist

Your Role:

• Focus on continuous improvement and excellence on Care Bay Project by establishing best practices and standards that will elevate quality and reliability of procurement processes. (i.e. establishment of criteria for the program, training plan, workshop materials & assessment, etc.)
• Set quality monitoring guidelines (process specific) in collaboration with Operations Leadership Team. Target is to set up a working approach of quality monitoring method to execute.
• Conduct qualification, investigation and validation of reported quality-related incidents, escalations and errors from internal/external customers.
• Perform quality audits/transaction monitoring as needed to ensure consistency of process execution.
• Participate in planning service quality audit and coaching strategies to effectively improve target groups'/employees' performance.
• Provide documented feedback and practical assistance regarding observed process knowledge gaps and procedural compliance opportunities for improvement.
• Conduct coaching sessions as part of communicating audit results, opportunities identified and developmental suggestions as resolution.
• Provide statistical reporting on a regular basis about emerging trends, performance gap analysis and overall Team's Service Quality performance through representation of actual internal/external customer's feedback combined with internal error detection mechanisms implemented or obtained from targeted process audits.
• Provide quick win recommendations, process relevant studies and projects and immediate feedback on how to course-correct errors caught within auditing activities prior to impacting customers and limit company exposure especially the financial aspect whenever necessary.
• Document procedural updates for possible workflow/process modifications and communicate to appropriate Teams – Team Leads, OMs, Value Stream Heads, Process Governance, etc.
• Collaboration with Operations Team.
• Verify the validity of transactions and attachments for compliance with company policies, financial reporting standards and management requirements.
• Monitor, analyze and resolve outstanding supplier accounts to ensure payments are up to date.
• Perform vendor reconciliation and resolution.
• Work on ad hoc or special projects as directed by management.
• Assist in the review, development and implementation of process improvements or amendments within key areas.
• Respond to complex requests and inquiries of internal customer and supplier in a timely manner and escalating issues as needed.
• Solve problems based on analytical thoughts, sound investigation and complex judgement which require in-depth knowledge and experience in own job discipline and knowledge of related disciplines.
• Assist in the review, development and implementation of process improvements or amendments within key areas; be involved in projects that deliver efficiency and savings.
• Create and maintain process document for the P2P process of Merck entities supported.
• Participate in and perform special tasks and projects that may be assigned.

Who You Are:

• Has at least 6 years of experience in General Accounting or Accounts Payable with direct related experience with full-cycle AP or Accounting knowledge, end-to-end process, procedures and systems.
• A graduate of Accounting, Business Administration or other neighboring business-related fields, or completed secondary education with substantial professional experience, whether through training on the job or some formal qualification.
• Has acquired significant functional knowledge and skills through job experience (skilled) and thorough understanding of a wide range of Accounts Payable processes, procedures and systems.
• Demonstrates strong background and experience working with SAP or other ERP and ERP-related systems such as Oracle and Ariba.
• Able to provide appropriate technical and inquiry support to internal customers or end users.
• Has participated in and performed special/Adhoc tasks and projects, such as, but not limited to QA, process efficiency, automation, etc.
• For internal transfer, acquired an increase in one's work scope or task i.e. multiple countries, legal entities and ERPs handled. Has acquired significant functional knowledge and skills through job experience (skilled) and thorough understanding of a wide range of Purchasing and Procurement processes, procedures and systems.